Non-Pharmacologic Interventions for Behavioral Difficulties in the Nursing Home


The cost for this online course is $20. The estimated time to complete this course is 60 minutes. Learners will be asked to complete an activity post-assessment with a passing score of 75%.

You must log in or create an account before enrolling in this educational activity. 

Once you register for the course, you will have 30 days from the date of enrollment to complete the course. The date your access expires will be indicated in the Course Summary box on this webpage.


The purpose of this educational activity is to assist care partners in appreciation of intended and unintended communication consequences as they relate to challenging behaviors in patients with dementia. One of the most frequently asked questions is, “Why do they do that?” This course discusses some of the most problematic situations that professional care teams deal with in assisted living. By isolating and understanding distressing behaviors, successful care planning is possible.

Target Audience

Healthcare professionals.


  • Recognize behavior as a form of communication.
  • Define the four primary problem-solving components for distressing dementia behavior.
  • Apply practical solutions in coping with five of the most frequent distressing behaviors.


Lyn Hilgenberg, BA, CDCP, CSA
Daylily Consulting


Ms. Hilgenberg's career began working with families in crisis within the juvenile justice system and as a Child Advocate. This provided a unique skill set which she continues to use as she works with families and facilities to solve difficult issues with unique and individualized solutions.

Ms. Hilgenberg's extensive career as an Administrator in the medical and dental field has provided an understanding of medicine and a true appreciation for health and wellness issues. She was the Owner & Client Care Coordinator of a non-medical homecare company and has served as the Executive Director for assisted living and assisted living dementia care facilities.

Through her company Daylily, Ms. Hilgenberg is an advocate for positive culture change in geriatric care. She provides educational and consulting assistance for families and facilities regarding topics of healthy aging and dementia care.

Terms of Use and Privacy Policy

Recording date: November 12, 2021
Date of original release: January 6, 2022
Most recent review/update: January 6, 2022
Termination date: January 5, 2025

Course summary
Available credit: 
  • 1.00 AMA PRA Category 1 Credits
  • 1.00 AOA Category 2­B
  • 1.00 CE Contact Hour(s)
  • 1.00 IBON
Course opens: 
Course expires: 

Accreditation Statements

  • MD: This activity has been planned and implemented in accordance with the accreditation requirements and policies of the Iowa Medical Society (IMS). Des Moines University (DMU) is accredited by the IMS to provide continuing medical education for physicians. DMU designates this enduring materials activity for a maximum of 1.0 AMA PRA Category 1 Credit(s)™.  Physicians should only claim credit commensurate with the extent of their participation in the activity.
  • DO: Des Moines University (DMU) is accredited by the American Osteopathic Association (AOA) to provide osteopathic continuing medical education for physicians. DMU designates this activity for a maximum of 1.0 AOA Category 2-B credits and will report CME and specialty credits commensurate with the extent of the physician’s participation in this activity.
  • Nurse: Des Moines University is Iowa Board of Nursing approved provider #112. This activity has been reviewed and approved for 1.0 continuing education contact hour(s). No partial credit awarded.​
  • Other Healthcare Professionals: This enduring materials activity is designated for a maximum of 1.0 AMA PRA Category 1 Credit(s)™.

Educational Grants

No ineligible company provided financial support for this continuing education activity. 


The planning committee member(s) and speaker(s) will disclose if any pharmaceuticals or medical procedures and devices discussed are investigational or unapproved for use by the U.S. Food and Drug Administration (FDA). Determination of educational content and the selection of speakers is the responsibility of the activity director. 

Relevant to the content of this educational activity, the following individual(s) have no conflict(s) with ineligible companies to disclose.

  • Lyn Hilgenberg, BA, CDCP, CSA - Speaker


The information provided at this activity is for continuing education purposes only and is not meant to substitute for the independent medical judgment of a healthcare provider relative to diagnostic and treatment options of a specific patient’s medical condition. The content of each presentation does not necessarily reflect the views of Des Moines University.

Available Credit

  • 1.00 AMA PRA Category 1 Credits
  • 1.00 AOA Category 2­B
  • 1.00 CE Contact Hour(s)
  • 1.00 IBON


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