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Much of healthcare is interprofessional, requiring teams of providers to work together to serve patients. Differing values, beliefs, and opinions can result in conflicting views and treatment suggestions, and the topics of power and influence are also present in medicine. Conflict may arise between providers, but also may arise between providers and patients or family members. So, how can healthcare providers improve their approach to conflict to have difficult conversations without compromising patient care? Multiple strategies have been researched, and the approach to the conflict may vary depending on the scenario. Healthcare providers should be competent in various conflict resolution strategies to recognize, discuss, and resolve conflicts compassionately and competently.
- Discuss the benefits and harms associated with conflict.
- Outline five different strategies to deal with conflict.
- Discuss critical elements of difficult conversations.
Paul Schenarts, MD
Interim Associate Dean for Clinical Affairs and Professor of Specialty Medicine,
College of Osteopathic Medicine, Des Moines University
Recording date: March 25, 2021
Date of original release: April 9, 2021
Most recent review/update: April 9, 2021
Termination date: April 8, 2024
- MD: This activity has been planned and implemented in accordance with the accreditation requirements and policies of the Iowa Medical Society (IMS). Des Moines University (DMU) is accredited by the IMS to provide continuing medical education for physicians. DMU designates this enduring materials activity for a maximum of 1.0 AMA PRA Category 1 Credit(s)™. Physicians should only claim credit commensurate with the extent of their participation in the activity.
- DO: Des Moines University (DMU) is accredited by the American Osteopathic Association (AOA) to provide osteopathic continuing medical education for physicians. DMU designates this activity for a maximum of 1.0 AOA Category 1-B credits and will report CME and specialty credits commensurate with the extent of the physician’s participation in this activity.
- DPM: Des Moines University (DMU) is approved by the Council on Podiatric Medical Education as a provider of continuing education in podiatric medicine. DMU has approved this activity for a maximum of 1.0 continuing education contact hours.
- Nurse: Des Moines University is Iowa Board of Nursing approved provider #112. This activity has been reviewed and approved for 1.0 continuing education contact hour(s). No partial credit awarded.
- Other Healthcare Professionals: This enduring materials activity is designated for a maximum of 1.0 AMA PRA Category 1 Credit(s)™.
No ineligible company provided financial support for this continuing education activity.
The speaker(s) will disclose if any pharmaceuticals, medical procedures, and devices discussed are investigational or unapproved by the U.S. Food and Drug Administration (FDA). The determination of educational content and the selection of speakers is the responsibility of the activity director.
Relevant to the content of this educational activity, the following individual(s) have no financial conflicts with commercial interest companies to disclose:
- Paul Schenarts, MD, speaker
The information provided in this activity is for continuing education. It is not meant to substitute for the independent medical judgment of a healthcare provider relative to diagnostic and treatment options of a specific patient’s medical condition. The content of each presentation does not necessarily reflect the views of Des Moines University.
- 1.00 AMA PRA Category 1 Credits™
- 1.00 AOA Category 1B
- 1.00 CE Contact Hour(s)
- 1.00 CPME
- 1.00 IBON