• Keys to successful and effective communication with faculty, students, and administration
• Dealing with difficult people
• Fostering teamwork and group process
• Managing conflict and dealing with complaints
• Using technology effectively in communication and avoiding its pitfall

Speaker

Walter Gmelch, PhD
Dean, School of Education, University of San Francisco 

The University of San Francisco is one of higher education’s leading researchers in the study of academic leaders—particularly chairs and deans. He is the author of Chairing an Academic Department, Leadership Skills for Department Chairs, The Department Chair as Academic Leader, The Changing Nature of the Academic Dean, Deans’ Balancing Acts, and College Deans: Leading from Within.