Best Practices in Effective Communication and Conflict Management

Des Moines, IA US
October 17, 2011
  • Keys to successful and effective communication with faculty, students, and administration
  • Dealing with difficult people
  • Fostering teamwork and group process
  • Managing conflict and dealing with complaints
  • Using technology effectively in communication and avoiding its pitfall


Walter Gmelch, PhD
Dean, School of Education, University of San Francisco 

The University of San Francisco is one of higher education’s leading researchers in the study of academic leaders—particularly chairs and deans. He is the author of Chairing an Academic Department, Leadership Skills for Department Chairs, The Department Chair as Academic Leader, The Changing Nature of the Academic Dean, Deans’ Balancing Acts, and College Deans: Leading from Within.

Course summary
Available credit: 
  • 1.50 CE Contact Hour(s)
Course opens: 
Course expires: 
Event starts: 
10/17/2011 - 12:00pm CDT
Event ends: 
10/17/2011 - 1:30pm CDT
Des Moines University
3200 Grand Avenue
SEC #115
Des Moines, IA 50312
United States

Available Credit

  • 1.50 CE Contact Hour(s)


Please login or Create an Account to take this course.