Introduction to the Iowa Hospital Association Advocacy

Clare Kelly
Chief Advocacy Officer, Iowa Hospital Association, Des Moines, Iowa

The Art and Challenge of Coaching Colleagues to Enhanced Performance

Jeff Morris, MD, MBA, FACS, FRCS©
Studer Coach, Pensacola, Florida

Too often, we approach collegial coaching from a position of authority or power, causing a defensive response. Successful collegial coaching demands understanding the drivers of behavioral change and
recognizing “what’s in it for me” for colleagues being coached. This presentation covers the why, what, and how of the art and science of creating buy-in and making colleagues more receptive to change by using emotional intelligence and proven coaching tools and techniques.

• Appreciate the value of transparency as a driver of behavioral change.
• Learn non-threatening coaching conversation skills.
• Create buy-in and a burning platform for change.
• Use proven coaching tools and techniques to effect behavioral change.

Managing the Difficult Physician Colleague

Jeff Morris, MD, MBA, FACS, FRCS©
Studer Coach, Pensacola, Florida

A spectrum of physician behaviors can be attributed to the “difficult colleague.” Tolerating undesirable behavior degrades the organizational culture, affecting the entire organization and putting the collegiality of staff and quality of care at risk. Addressing such behaviors is an art as much as a skill. Better defining the types of difficult colleagues and taking a consistent approach to dealing with degrees of difficulty sets high standards of accountability, demonstrates value, and re-recruits the organization’s high performers and team players.

• Analyze the spectrum of behaviors that can define someone as a difficult colleague.
• Identify tools and techniques to help the physician leader manage a difficult colleague more effectively.
• Summarize the responsibility of physician leaders in managing a difficult colleague.

Lunch

Legal Issues for Physician Leaders: An Overview of the Law and Discussion with Health Lawyers in the Trenches

Alissa Smith, JD, MHA
Partner, Dorsey & Whitney, Des Moines, Iowa

Rebecca Brommel, JD
Partner, Dorsey & Whitney, Des Moines, Iowa

Hear from a panel of health law attorneys about the primary laws physician leaders should understand. Attorneys from Dorsey & Whitney, who routinely advise hospitals, will address the most common laws and scenarios facing physician leaders. The panel will cover topics such as peer review, NPDB reporting, candor laws, tricky consent issues, HIPAA and privacy/security, health care fraud and abuse such as Stark and Antikickback, certificate of need, EMTALA, dependent adult abuse, and restrictive covenants like non-competes and non-solicit clauses in employment and transaction agreements. The panel will share real-world examples and practical tips for physician leaders to use in their work.

• Examine issues encountered in shift management.
• Identify recent legal changes in the field.
• Recognize surprises in agency regulations.
• Resolve common employment problems facing health care.

Adjourn