NAMI Provider Instructor Training Workshop

Des Moines, IA US
February 7, 2020 to February 8, 2020

This is a private course and registrations are not being accepted.


It's important to understand the unique challenges people and families experience when facing a mental health challenge: social isolation, complex family dynamics and the unpredictability of illness.

This program offers the tools health care professionals need to combine the medical and recovery models of care so you can better serve your clients. It's designed to help enhance the relationships you have with the person in your care and with their family.

Educational Need

There is a chronic shortage of mental health providers. In Iowa, 89 of Iowa’s 99 counties are designated as a mental health professional shortage area. Nearly 60% of adults with a mental illness did not receive mental health services in the previous year. This educational activity will address the need for mental health continuing education within the health professions. The educational program will address stigma within the health professions, increase knowledge and understanding by participants of patients living with a serious mental illness, the experiences of family members with a loved one with a serious mental illness, and how providers can improve patient outcomes using collaborative care model.


  • Recognize the traumatic impact that mental illness has on the person and the family, even in times of wellness.
  • View lived experience as an important perspective that enhances the care health care professionals provide.
  • Learn about the collaborative model of care and how to incorporate it into their treatment services.
  • Learn the emotional stages of response to mental illness experienced by the individual and their family.
  • Identify why health care professionals may want to refer families and caregivers to NAMI programs.


Day 1
8:30 amRegistration and Breakfast
9 amWelcome and Discussion About Teaching Providers
9:30 amThinking About Us Teaching Providers: Misgivings 101
10 amUnderstanding Provider Culture: Out Training Principles
10:45 amBreak
11 amClass One: Key Principles, Covenants of Protection, Trauma Stories
12:30 pmLunch
1:30 pmClass Two: Clinical Bases
  • Principles of Secondary Intervention
  • Normative Stages of Coming Through Trauma
3:30 pmBreak
4 pmClass Three: Responding Effectively to Individuals and Families in Stage II
  • Secondary Traumas
  • Symptoms as Stressors
  • Voices Exercise
6 pmDinner
7 pmTelling Our 5-Minute Story
8:30 pmAdjourn
Day 2
8 amBreakfast
8:30 amClass 4: Inside Mental Illness - The Whole Family Experience
10 amBreak
10:30 amClass 5: Working Toward Recovery
  • Confidentiality Guidelines
  • Case Study
  • Helping Families and Individuals in Stage III
12:30 pmLunch
1:30 pmConclusion and Group Processing
3 pmAdjourn


Teri Brister, PhD, LPC
Director, Information & Support, Information, Support and Education, NAMI

Dr. Brister ensures that all content created and disseminated by NAMI attains the highest possible standards of accuracy, relevance, value and academic rigor. She is the author of NAMI Basics and co-author of NAMI Homefront.

Prior to joining NAMI in 2005, Teri worked for 20 years in the community mental health system in Mississippi. She held both clinical and administrative roles, including assistant executive director in two different centers. Teri received her PhD in public policy and administration from Jackson State University, and her BS and M.S. degrees in counseling psychology from the University of Southern Mississippi. She is a licensed professional counselor in Mississippi.

Ann Michelle Ready, RN
National Instructor, NAMI Train the Trainer

Michelle graduated from the Medical University of South Carolina’s School of Nursing. In 2002 she took the Family-to-Family course when a family member was diagnosed with a mental illness. The knowledge she gained from the course, as well as the support she received from others in the organization, inspired her to become a volunteer with NAMI. She became a Family-to-Family teacher, state, and national trainer, a Family Support Group facilitator, a Provider Education teacher and state trainer, a Parents and Teachers as Allies presenter and state trainer, a NAMI Homefront teacher, the NAMI AOP resource person, and the NAMIWalks co-chair for NAMI AOP for three years as well as the Web Coordinator for the NAMI AOP and NAMI SC websites. In 2004 she received NAMI SC’s Volunteer of the Year Award. In 2008 she received NAMI SC’s Solid Gold Member Award and was inducted into NAMI National’s Hall of Fame for Family-to-Family. In 2011 she was inducted into NAMI National’s Hall of Fame for Provider Education and Family Support Group Facilitator.  In 2013 she was inducted into NAMI National’s Hall of Fame for a second time for Family-to-Family for teaching 20+ courses. Michelle, also, assists with Crisis Intervention Training in her local area and speaks to various civic groups about NAMI.

Ms. Ready ensures that all content created and disseminated by NAMI attains the highest possible standards of accuracy, relevance, value and academic rigor. She is a national instructor for NAMI in multiple programs and has been teaching for 10 years.  She accompanies Dr. Brister to team teach the NAMI Provider Course as an independent consultant.

In addition to her work with NAMI, Michelle is Secretary of the Anderson-Oconee-Pickens Mental Health Center Board. She has served on the Citizen’s Advisory Board at Patrick B. Harris Psychiatric Hospital. Michelle has a husband, a daughter, a son, and a daughter-in-law. Her hobbies include cake decorating, scrapbooking, card making, and organizing the homes of friends.


Relevant to the content of this educational activity, the following individual(s) have no conflict(s) with commercial interest companies to disclose.

  • Teri Brister, PhD, LPC, Planning Committee Member and Facilitator
  • Doreen Chamberlin, MPH, RD, Activity Director and Planning Committee Member
  • Ann Michelle Ready, Planning Committee Member and Facilitator
  • Heather E. Strachan, PRS, ICPR, Planning Committee Member
    Course summary
    Available credit: 
    • 13.75 AMA PRA Category 1 Credits
    • 13.75 AOA Category 2­A
    • 13.75 CE Contact Hour(s)
    • 13.75 IBON
    Course opens: 
    Course expires: 
    Event starts: 
    02/07/2020 - 9:00am CST
    Event ends: 
    02/08/2020 - 3:00pm CST
    Des Moines University
    3200 Grand Avenue
    Munroe Building
    Des Moines, IA 50314
    United States
    +1 (515) 271-1596

    Des Moines University is located on a 22-acre campus in the heart of Des Moines, Iowa. Just west of downtown on Grand Avenue, the University is located in one of Des Moines’ most prestigious neighborhoods. The campus is in a historic neighborhood filled with tree-lined streets and gracious older homes and businesses. Its central location makes it easy to access the rest of the city and outlying communities. The campus is close to the Des Moines International Airport, located on the bus line and just blocks from local shopping and downtown Des Moines.


    Accreditation Statements

    • MD: This activity has been planned and implemented in accordance with the accreditation requirements and policies of the Iowa Medical Society (IMS) through the joint providership of Des Moines University (DMU) and the National Alliance on Mental Illness, Iowa. Des Moines University (DMU) is accredited by the IMS to provide continuing medical education for physicians. DMU designates this live activity for 13.75 AMA PRA Category 1 Credit(s)™. Physicians should claim only the credit commensurate with the extent of their participation in the activity.
    • DO: Des Moines University (DMU) is accredited by the American Osteopathic Association (AOA) to provide osteopathic continuing medical education for physicians. DMU designates this program for a maximum of 13.75 AOA Category 2-A credits and will report CME and specialty credits commensurate with the extent of the physician’s participation in this activity.
    • Nurses: Des Moines University continuing education is Iowa Board of Nursing approved provider #112. This live activity has been reviewed and approved for 13.75 continuing education contact hour(s). No partial credit awarded.
    • Other health providers: This live activity is designated for 13.75 AMA PRA Category 1 Credit(s)™. 


    No commercial interest company provided financial support for this continuing education activity.


    Everyone in a position to control the content of this educational activity will disclose to the CME provider and to attendees all relevant financial relationships with any commercial interest. The speaker(s) will disclose if any pharmaceuticals or medical procedures and devices discussed are investigational or unapproved for use by the U.S. Food and Drug Administration (FDA). Determination of educational content and the selection of speakers is the responsibility of the activity director. Firms providing financial support did not have input in these areas.


    The information provided at this activity is for continuing education purposes only and is not meant to substitute for the independent medical judgment of a healthcare provider relative to diagnostic and treatment options of a specific patient’s medical condition. The content of each presentation does not necessarily reflect the views of Des Moines University.

    Available Credit

    • 13.75 AMA PRA Category 1 Credits
    • 13.75 AOA Category 2­A
    • 13.75 CE Contact Hour(s)
    • 13.75 IBON


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    This is a private course and registrations are not being accepted.