Iowa Healthcare Collaborative's Patient Safety Conference

Ankeny, IA US
March 6, 2018



  • Individual – $195.00
  • Late Registrations – A $50 fee per participant will be charged for registrations received after February 27, 2018

Click here to register.

If you have questions, please contact Norma Haskins at 515-283-9343.

Target Audience

CEOs, physicians, staff nurses, risk managers, nurse executives, pharmacists, senior administrators, infection control professionals, quality assurance professionals, trustees/board members, clinic staff, long-term care providers and members of community healthcare teams.


The Iowa Healthcare Collaborative Patient Safety Conference will bring together healthcare professionals from across the state to learn about patient safety topics prevalent in today’s healthcare environment. Best practices will be shared and discussed to increase knowledge of those in attendance. The keynote speaker, Christian Lillis, will share the story of his mother who lost her life to a community-acquired clostridium difficile infection. The conference sessions will focus on:

  • Diagnostic Error
  • Antimicrobial Stewardship
  • The Opioid Crisis
  • Readmissions


8 amRegistration and Breakfast
8:30 am

Welcome and Introduction

Tom Evans, MD, FAAFP
President & CEO, Iowa Healthcare Collaborative, Des Moines

8:45 am

Keynote: Learning from Patient Stories

Christian John Lillis
Executive Director, Peggy Lillis Foundation, Brooklyn, NY

On April 21, 2010, Peggy Lillis, a 56-year-old kindergarten teacher from Brooklyn lost her life to a community acquired clostridium difficile infection. Through her and other patients’ stories, her son Christian will show how engaging patients and families can aid clinical and administrative staff in building programs to combat healthcare-associated infections.

  • Discuss how our fragmented healthcare system leads to deaths like that of Peggy Lillis.
  • Examine how antibiotic overuse and misuse contributes to patient harm.
  • Discuss how clinical and administrative staff can learn from patient narratives.
9:45 amNetworking Break
10 am 

Introduction to Diagnostic Error

John W. Ely, MD, Professor
University of Iowa, Department of Family Medicine, Iowa City

The session will cover basic aspects of diagnostic errors including frequency, causes and potential preventive measures. Dr. Ely will describe what is known about the incidence of diagnostic errors and will address physicians’ cognitive biases and failed heuristics as well as system-related causes. He will discuss potential solutions, such as involving patients in learning how to best describe their symptoms and encouraging physicians to broaden their differential diagnosis with the help of checklists.

  • Describe the use of diagnostic checklists to help avoid common cognitive biases.
  • Identify the eight characteristics of a symptom.
  • Describe five common cognitive biases that lead to diagnostic errors.
11 amNetworking Break
11:15 am

Avoiding Super Bugs Through Antimicrobial Stewardship

Christian John Lillis
Executive Director, Peggy Lillis Foundation, Brooklyn, NY

John W. Ely, MD
Professor, University of Iowa, Department of Family Medicine, Iowa City

Nathan Peterson, PharmD, BCPS
UnityPoint Health-Trinity, Rock Island, IL

With the evolution of bacteria to superbugs, appropriate antibiotic use has become an important part of practice. The use of the term ‘antimicrobial stewardship’ has changed in recent years to now refer to programs or interventions which optimize antimicrobial use. This session will focus on antimicrobial stewardship program implementation and the ramifications that diagnostic error can have when utilizing antimicrobial agents. The speakers will share their success stories and personal experiences and offer practical tools to assist your facility in implementing antimicrobial stewardship.

  • Discuss the importance of antimicrobial stewardship.
  • Illustrate examples of diagnostic error leading to incorrect antibiotic use.
  • Examine strategies to prevent diagnostic error.
  • Apply antimicrobial stewardship strategies to your practice.
12 pmHealthcare Quality and Safety Awards Presentation
12:15 pmNetworking Lunch
1:15 pm

Tools to Combat the Opioid Crisis

Matthew R. Barden
Associate Special Agent in Charge, US Drug Enforcement Administration, Omaha, NE

Sarah Boblenz
Group Supervisor, Diversion Unit, US Drug Enforcement Administration, Des Moines

Randy McDonough, PharmD, MS, CGP, BCPS, FAPHA
Co-Owner and Director of Clinical Services, Towncrest Compounding Pharmacies, Iowa City and Faculty, Pharmacy, Iowa Healthcare Collaborative, Des Moines

Jeffrey Hoffman, DO, FAAFP
Cornerstone Family Practice, Guttenberg

The ever-growing opioid epidemic continues to affect millions of patients across the United States. The number of overdose deaths continues to rise and Iowans are not immune to the issue. Iowa is fighting back with concerted effort in the areas of prevention and treatment. This session will provide current initiatives Iowa is undertaking to combat this crisis. The speakers will share their stories on combating this crisis and provide methods to prevent diversion in the healthcare setting.

  • Review the current landscape of opioid misuse and abuse in Iowa.
  • Demonstrate the impact providers can have on curbing opioid addiction and providing treatment for patients currently addicted.
  • Recognize the importance of utilizing clinical tools to reduce the need for opioid therapy.
  • Discuss what diversion is and how to reduce it in the healthcare setting.
2:15 pmNetworking Break
2:30 pm 

Readmissions - There’s No Silver Bullet but There is Silver Buckshot

Pat Teske, MHA, RN
Implementation Officer, Cynosure Health, Palm Springs, CA

During this session participants will explore how to combine will, ideas and execution to achieve a successful readmission reduction effort. The session will begin with a description of the reasons why reducing readmissions are important. The key drivers: data, standard transitional care services for all, enhanced services and community collaboration as well as aligned approaches will be shared. This will give participants ideas needed to specifically target the reasons why patients are being readmitted to their organizations. They will leave activated knowing which “buckshot” will help them achieve their goal.

  • Examine the key drivers for reducing readmissions.
  • Review best practice strategies for each driver.
  • Discuss hospital and cross continuum opportunities.
  • Determine which approaches best address the reasons for readmission to your facility.
3:30 pmAdjourn


    Dress for the conference is business casual. Layered clothing is recommended for your comfort.


    This is a paperless conference. You will be notified via email when the handouts are available online, with a direct link to access the files. Paper copies of handouts will not be available onsite at the conference.


    If you have any dietary restrictions or allergies, please contact Ellen Waller at


    Matthew R. Barden, associate special agent in charge with the US Drug Enforcement Administration (DEA), graduated from Western Carolina University with a bachelor’s degree in criminal justice. He began his career in law enforcement with the Orlando Police Department (OPD). During his ten-year tenure at OPD, he worked in several drug units, including more than four years at the US DEA Orlando District Office as a task force agent. In 1998 Barden was hired by the DEA and entered the DEA Academy in Quantico, Virginia. After completion he was assigned to the Orlando District Office. In 2017 he was promoted to the Senior Executive Service as the associate special agent in charge of the St. Louis Division, Omaha District Office. He oversees all investigative and enforcement operations in Nebraska, South Dakota and Iowa.

    Sarah Boblenz, Drug Enforcement Administration (DEA) supervisory diversion investigator is an Iowa native and has been employed with DEA since 2003. She previously worked in Knoxville, Tennessee and New Delhi, India. She oversees inspections relating to recordkeeping and security of controlled substances. She also oversees criminal investigations of DEA registrants relating to the diversion of controlled substances.

    John W. Ely, MD, is a professor in the Department of Family Medicine at the University of Iowa in Iowa City. He attended medical school at State University of New York, Upstate Medical Center in Syracuse, NY. He completed a family medicine residency at the University of Washington in Seattle, WA. and a fellowship in faculty development at University of Missouri Columbia in Columbia, MO. Dr. Ely was in private practice for 13 years in Lake City.

    Tom Evans, MD, is president and CEO of the Iowa Healthcare Collaborative. He practiced family medicine for 13 years and served as chief medical officer for UnityPoint Health. Dr. Evans has served on the board for the National Patient Safety Foundation and on the delegations for both the American Medical Association and the American Academy of Family Physicians. He served as president of both the Iowa Medical Society and the Iowa Academy of Family Physicians. Dr. Evans is a faculty member with the Institute for Healthcare Improvement, the College of Medicine at Des Moines University and the College of Public Health at the University of Iowa.

    Jeffrey J. Hoffmann, DO, graduated from the University of Osteopathic Medicine and Health Sciences and completed his family practice residency at Broadlawns Medical Center in Des Moines. He is a fellow in the American Academy of Family Physicians and past president of the Iowa Academy of Family Physicians. He is a clinical preceptor for the University of Iowa Carver College of Medicine and Des Moines University. Dr. Hoffman has been a family physician in Guttenberg since 1991, after serving four years of public health service in Rock Rapids. Prior to becoming a family physician, he was a physical therapist.

    Christian Lillis is co-founder and executive director of the Peggy Lillis Foundation (PLF). He has 15 years’ experience in fundraising, advocacy and nonprofit management. Prior to focusing his professional efforts on PLF, he was managing director of prospect strategy and research at Teach For America. Other roles include director of development at In The Life Media, director of major gifts for the National LGBTQ Task Force and associate director of development for NYU Langone Medical Center. He is an adviser to the Patient Voice Institute and Gulf Coast Clostridium Difficile Collaborative, as well as a member of Consumers Union Safe Patient Project. Lillis holds a bachelor’s degree in political science from Brooklyn College.

    Randy McDonough, PharmD, MS, CGP, BCPS, FAPhA, is co-owner of Towncrest and Towncrest Compounding Pharmacies in Iowa City and Solon Towncrest Pharmacy in Solon. He is a partner in Innovative Pharmacy Solutions, a consulting and clinical documentation software company. Dr. McDonough helped foster collaborative working relationships with solo and group physician practices in immunizations, anticoagulation, disease state management and medication therapy management (MTM) services and was instrumental in implementing MTM services for the Iowa Medicaid Pharmaceutical Case Management Program. He received his degrees from the University of Iowa College of Pharmacy where he is adjunct professor.

    Nathan Peterson, PharmD, BCPS, is an infectious disease pharmacist for UnityPoint – Trinity in the Quad Cities. After graduating from the University of Iowa, College of Pharmacy, he finished his first year of residency at St. Elizabeth Medical Center in Lincoln, Nebraska, followed by his infectious disease residency at Mercy Medical Center in Des Moines. He has been in this position since 2016. Peterson oversees antibiotic use at the four Trinity campuses in the area, with bed sizes ranging from 88 to 338.

    Pat Teske, RN, MHA, is the implementation officer for Cynosure Health. She is currently leading the readmission reduction efforts for HRET in the Partnership for Patients as the HIIN’s topic leader. She also ran the Avoid Readmissions through Collaboration effort in California and oversaw several grants focused on improving quality and safety in the Sacramento area. Previously she held the position of vice president of quality improvement and care management for Catholic Healthcare West, now Dignity Health. In 2016 Teske co-edited “ALL IN: Using Healthcare Collaboratives to Save Lives and Improve Care.” Teske received a master’s degree in healthcare administration from the University of La Verne and bachelor’s degree in nursing from the University of Virginia.


    Relevant to the content of this educational activity, the following individuals have no conflict of interests with commercial interests to disclose.

    • Matthew R. Barden, Speaker
    • Sarah Boblenz, Speaker
    • Jennifer Brockman, BSN, RN, Planning Committee
    • John W. Ely, MD, Speaker
    • Tom Evans, MD, Speaker
    • Norma Haskins, BS, Planning Committee
    • Jeffrey J. Hoffmann, Speaker
    • Randy McDonough, Speaker
    • Meg Nugent, MHA, RN, Planning Committee
    • Nathan Peterson, Speaker
    • Katie Pfadenhauer, MA, Activity Director and Planning Committee
    • Pat Teske, RN, MHA, Speaker
    • Megan Wilshusen, MAE, Planning Committee

    Relevant to the content of this educational activity, the following individual(s) a conflict of interest with commercial interests to disclose.

    • Christian Lillis, Speaker - Within the past 12 months, received a honorarium from Seres Therapeutics.
    Course summary
    Available credit: 
    • 4.75 AMA PRA Category 1 Credits
    • 4.75 AOA Category 2­A
    • 4.75 CE Contact Hour(s)
    Course opens: 
    Course expires: 
    Event starts: 
    03/06/2018 - 8:00am CST
    Event ends: 
    03/06/2018 - 3:30pm CST
    FFA Enrichment Center
    1055 SW Prairie Trail Pkwy
    Des Moines Area Community College Campus
    Ankeny, IA 50023
    United States


    From Interstate 35 (I-35)

    Take I-35 either North or South to Ankeny.
    Take the Oralabor Road exit (same as airport) & Go West
    If you are coming from the north, this is a right turn
    If you are coming from the south, this is a left turn.
    After driving about 2 miles, you will run into South Ankeny Blvd.
    Turn right onto South Ankeny Blvd.
    Turn left on DMACC Blvd.
    Turn right on SW Campus Court

    From Interstate 80 (I-80) in Des Moines

    Take the 2nd Avenue exit north (Highway 415).
    Drive to Oralabor Road in Ankeny.
    Turn right on Oralabor Road.
    Turn left at the first stoplight—DMACC Blvd. 
    Turn left on SW Campus Court


    A discounted guest room rate has been secured at the Courtyard Marriott in Ankeny for $119.00 plus tax per night. Reservations can be made by calling 515-422-5555 and referencing the Iowa Healthcare Collaborative room block. In order to receive the discounted rate reservations must be made before February 13, 2018.

    Continuing Education Credit

    • DO: Des Moines University (DMU) is accredited by the American Osteopathic Association (AOA) to provide osteopathic continuing medical education for physicians. DMU designates this program for a maximum of 4.75 AOA Category 2-A credits and will report CME and specialty credits commensurate with the extent of the physician’s participation in this activity.
    • MD:  This activity has been planned and implemented in accordance with the accreditation requirements and policies of the Iowa Medical Society (IMS) through the joint providership of Des Moines University (DMU) and the Iowa Healthcare Collaborative. DMU is accredited by IMS to provide continuing medical education for physicians. DMU designates this live activity for a maximum of 4.75 AMA PRA Category 1 Credit(s)TM. Physicians should claim only the credit commensurate with the extent of their participation in the activity.
    • Other: This live activity is designated for 4.75 AMA PRA Category 1 Credit(s)TM

    Everyone in a position to control the content of this educational activity will disclose to the CME provider and to attendees all relevant financial relationships with any commercial interest. They will also disclose if any pharmaceuticals or medical procedures and devices discussed are investigational or unapproved for use by the U.S. Food and Drug Administration (FDA). Determination of educational content and the selection of speakers is the responsibility of the activity director. Firms providing financial support did not have input in these areas. The information provided at this CME activity is for continuing education purposes only and is not meant to substitute for the independent medical judgment of a healthcare provider relative to diagnostic and treatment options of a specific patient’s medical condition. The content of each presentation does not necessarily reflect the views of Des Moines University.

    Educational Grants

    No commercial interest provided financial support for this continuing education activity.

    Available Credit

    • 4.75 AMA PRA Category 1 Credits
    • 4.75 AOA Category 2­A
    • 4.75 CE Contact Hour(s)


    Please login or Create an Account to take this course.


    • Individual – $195.00
    • Late Registrations – A $50 fee per participant will be charged for registrations received after February 27, 2018

    Click here to register.

    If you have questions, please contact Norma Haskins at 515-283-9343.


    • If registering by mail attach a copy of the registration form when payment is sent.
    • No-shows will be billed.
    • Cancellations and substitutions welcome anytime. All cancellations and substitution requests must be sent to Ellen Waller at
    • A full refund will be given to all cancellations received 10 or more business days prior to the conference.
    • A $50 administrative fee will be charged to all cancellations received six to nine business days prior to the conference.
    • No refunds will be given to cancellations received five or fewer business days prior to the conference.
    • Refunds will be calculated by the date received and the IHC business days remaining prior to the conference.
    • IHC reserves the right to cancel the conference due to insufficient enrollment, in which case pre-registered participants will be notified and full refunds provided.


    IHC does not discriminate in its educational programs on the basis of race, religion, color, sex or handicap. IHC wishes to ensure no individual with a disability is excluded, denied services or segregated or otherwise treated differently than other individuals because of the absence of auxiliary aids and services. If you need any of the auxiliary aids or services identified in the Americans with Disabilities Act in order to attend this conference, please call 515-283-9330 or write to the Department of Education at IHC.