IHA Summer Leadership Forum

Des Moines, IA US
June 21, 2019

  • IHA Member: $295
  • IHA Associate Member: $410
  • Non-IHA Member: $525

Click here to register.

If you have questions, please contact Michelle Ketelsen at ketelsenm@ihaonline.org.

Target Audience

CEOs, senior executives, trustees, clinical leaders, quality improvement leaders, patient safety leaders, human resource executives, aspiring administrative leaders/early careerists and physicians. 

Program Overview

The IHA Summer Leadership Forum is an opportunity to share strategies, challenges and camaraderie. With nationally recognized presenters, this year’s Forum will continue conversations about sustainability, diversity, inclusion and community health for veteran CEOs, new hospital leaders and members of hospital senior leadership teams.


7:45 am


8:30 amWelcome
8:45 am

Equity in the Finance and Delivery of Health Care: Are We Asking the Right Questions?

Benjamin Anderson, MBA, MHCDS, CEO, Kearny County Hospital, Lakin, KS

As the US grapples with how to develop sustainable legislation that optimizes health outcomes for all citizens, communities face additional challenges. First, insurers are still largely paying for high-cost inpatient and emergency services with very little investment in population health. Consequently, health care delivery systems often lack the basic primary care and community-based infrastructure to properly manage the health of their populations. Through a series of stories from a frontier hospital in one of the most culturally diverse and medically underserved areas in the US, this session describes barriers to equity in health care and offers practical, applicable tools toward effective and sustainable equity in health care delivery. 

  • Review the historical and current status of perverse incentives and conflicts of interest in health care.
  • Identify financial barriers to health care access that lead to health inequalities.
  • Describe tools for measuring health outcomes and costs.
  • Describe applicable tools for stewardship of health care resources.
9:45 am


IHA Advanced Leadership Academy participants have been working on projects for their respective hospitals and as part of their graduation are providing poster presentations. Learn about the projects and talk with Academy class members during today’s breaks.

10 am

Enhancing the Health of Our Communities

Alisahah J. Cole, MD, Chief Community Impact Officer, Atrium Health, Charlotte, NC

Research shows clinical care only has a small impact on a patient’s overall well-being. In today’s value-based pay environment, it is important for hospitals, particularly those servicing complex and underserved populations, to have a better understanding of social determinants of health needs. This session will share innovative ways health care organizations have responded to the needs of their communities and how executive leaders can play a role. Participants will be inspired and motivated to drive changes within their own communities.

  • Discuss outreach strategies to build new partnerships with community organizations, local government, advocates and law enforcement.
  • Identify strategies for assessing patients’ overall well-being needs.
  • List ways leaders can drive change in their communities.
11 amBreak
11:15 am

When Good Isn’t Good Enough: How Unconscious Bias Harms Patients Despite Our Good Intentions

Gloria Goins, MBA, JD, Former Chief Diversity and Inclusion Officer, Bon Secours Mercy Health System, Baltimore, MD

The effects of unconscious bias can be seen in society and across all industries. But in the health care industry, the need to mitigate it is particularly important. Evidenced-based impacts of unconscious bias on safety, quality and mortality show that patients are unintentionally put at risk. Cross-cultural competency is a “must have” skill as we define what it means to address, support and manage the ever-changing US population. In this session, participants will learn practical actions to reduce the effects of unconscious bias in operations.

  • Define unconscious bias and explore how it impacts daily interactions.
  • Assess the impact of unconscious bias on the quality and safety of patient care.
  • Define cross-cultural competency and explain its role in the delivery of care.
  • Review evidenced-based mechanisms to enhance cross-cultural competency and mitigate unconscious bias.
12:15 pmLunch
1 pmIHA Advanced Leadership Academy Graduation
1:15 pm

The Journey to Inclusive Excellence for the LGBTQ Patient Population and Health Care Workforce


  • Kyle Christiason, MD, CPE, Medical Director, UnityPoint Accountable Care, Cedar Falls
  • Daniel Hoffman-Zinnel, EdD, Executive Director, One Iowa, Des Moines
  • David Stark, CEO of UnityPoint Health-Des Moines 


  • Tim Chwirka, ACHE of Iowa Board, Co-Chair, Education and Program Planning Committee, Practice Manager, Primary Care, The Iowa Clinic, West Des Moines

This session will address diversity and inclusion related to the lesbian, gay, bisexual, transgender, queer/ questioning (LGBTQ) population in health care organizations. The panel will present health care challenges faced in the LGBTQ community and programs that advance inclusion for the health care workforce and improved access and outcomes for the patient population. Participants will be able to immediately assess their organization’s current approaches related to diversity and inclusion, determine whether they align with best practices and leave better equipped to create a long-term vision and strategy for a more inclusive environment.

  • Evaluate congruence between personal beliefs, values and biases related to the LGBTQ population with those espoused by systems and institutions.
  • Relate inclusion of the health care workforce to the achievement of health equity for the LGBTQ population.
2:15 pmBreak
2:30 pm

A New Prescription for Pain: Healing with Hope: Understanding and Uplifting Recovery

Cortney Lovell, CRPA, CARC, RCP, CASACT, Co-Founder, Our Wellness Collective, Albany, NY  

Cortney Lovell provides a unique insight into active addiction by sharing her own personal journey into and out of the darkness. This session details an overview of recovery coaching, peer services and the value added for communities and health care systems. Participants will learn the benefits of partnering with a recovery coach and how thoughtful application can increase their success and support of others.

  • Identify the stages of recovery.
  • List the four fundamentals of recovery peer services and describe the role it has within a health care setting.
  • Define modern recovery and the function of recovery coaching.
3:30 pmAdjourn


This is a paperless conference. You will be notified via email when the handouts are available online, with a direct link to access the files. Paper copies of handouts will not be available onsite at the conference.


The Iowa Hospital Association has made a commitment to support your health by designing all meals and snacks to follow the Blue Zones philosophy. Blue Zones guidelines are designed to nourish your body, leaving you feeling satisfied, alert and awake. IHA practices mindful eating by encouraging you to slow down and enjoy the flavors in your food. ** If you have any dietary restrictions or allergies, please contact Ellen Waller at iharegistration@ihaonline.org.

Speaker / Panelist Biographies

Benjamin Anderson is CEO of Kearny County Hospital, a comprehensive rural health complex located in southwest Kansas. Raised in an urban community on the West coast, he experienced poverty during childhood and these formative years played a major role in his commitment to equity and justice, with special attention toward underserved and marginalized people. Anderson’s career in health care administration began in 2009 as CEO of Ashland Health Center. He led an effort that dramatically revitalized the community’s health care services, recruiting and retaining several medical providers to serve a multi-county area between Kansas and Oklahoma. Since arriving at Kearny County Hospital, Anderson has received national acclaim for his work in physician recruitment, health promotion, women’s health initiatives and rural health care delivery innovation.

Kyle Christiason is medical director for UnityPoint Accountable Care, one of the nation’s largest Accountable Care Organizations. In 2018, he founded the first UnityPoint Clinic dedicated to creating a comfortable and welcoming environment for lesbian, gay, bisexual, transgender, queer and questioning individuals. Christiason’s career goal is to redesign the health care experience so that UnityPoint Health is the network where physicians are dedicated to the right care in the right place at the right time. He continues to practice medicine at UnityPoint Health-Prairie Parkway Clinic in Cedar Falls.

Tim Chwirka is the practice manager for internal medicine, family medicine and pediatrics at The Iowa Clinic-West Lakes Campus in West Des Moines. Prior to this role, he managed the occupational and employee health departments for UnityPoint Health-St. Luke’s Hospital in Cedar Rapids. Chwirka has served on the American College of Healthcare Executives Iowa Board of Directors since 2015 and is co-chair for the education and program planning committee. He received a bachelor’s degree from Iowa State University and master’s degrees in health care and business administration from the University of Iowa.

Alisahah J. Cole received bachelor’s degrees in music and biology from Case Western Reserve University in Cleveland, Ohio and her medical degree from Wright State University School of Medicine in Dayton, Ohio, where she was a National Health Service Corp Scholar. Cole completed her residency in family medicine at Carolinas Medical Center, where she was part of the Urban Track program and received the Bryant L. Galusha Intern of the Year Award. Cole has served in multiple leadership roles, including vice chair of the department of family medicine and most recently, chief community impact officer for Atrium Health. She has been passionate about inter-disciplinary medical education, teaching a wide range of learners and her clinical interests include health equity and population health. Cole is currently developing and implementing a community health strategy across multiple counties in North and South Carolina.

Gloria Goins is the former chief diversity and inclusion officer for Bon Secours Mercy Health System, where she also led the organization’s employee engagement strategy. For three consecutive years, DiversityInc recognized Bon Secours as one of the 10 best health care systems for diversity and inclusion. Becker’s Hospital Review recognized Goins as one of the top 15 chief diversity officers in the country. Under her leadership, Bon Secours achieved the highest employee engagement score in the organization’s history (the 99th percentile) and was recognized by the Gallup Organization as one of the Top Best Workplaces in the world. She is a former faculty member at Georgetown University, where she served as the founder and chair of the Georgetown Chief Diversity Officers’ Roundtable. She is currently a faculty member at Thomas Jefferson University where she teaches a course on diversity and inclusion within health care. 

Daniel Hoffman-Zinnel has served as the executive director of One Iowa since January 2017. He is also adjunct faculty at Iowa Central Community College and Des Moines University and a respite provider through Lutheran Services in Iowa. He has more than 10 years of nonprofit experience working with the lesbian, gay, bisexual, transgender, queer/questioning community, migrant and seasonal farmworkers, the Latino community and individuals with disabilities. Hoffman-Zinnel earned a doctorate of education in leadership from Creighton University. He also holds a master’s degree in health studies from the University of Alabama, a bachelor’s degree in liberal arts from Grand View University and an associate’s degree from Iowa Central Community College. Hoffman-Zinnel has received the Des Moines Business Record’s Forty Under 40 award and the Karen Packer Spirit of Collaboration Award at the Iowa Cancer Summit and has completed the Greater Des Moines Leadership Institute’s Community Leadership Program.

Cortney Lovell is in long-term recovery from addiction and is widely regarded as one of the nation’s top leaders in recovery coaching. Driven by her own personal experience of growth and empowerment, Lovell is elevating the field of peer services to a new level designed to assist both communities and individuals in need. Her book, “Recovery: A Coaching Workbook,” outlines a unique wellness plan, tools for developing new coping techniques, activities to build self-awareness and suggestions to support sustained behavioral changes for those in recovery. Lovell co-founded Our Wellness Collective and FindRecoveryCoaches.com to better support others. She currently serves on the Health and Human Services Advisory Committee for Women’s Services and is on the Board of Directors for Families Together in New York State. She has been a spokesperson for the New York State Governor's Combat Heroin Campaign, Youth.gov and the Center for Disease Control. Lovell is a regular contributor for addiction stories on HLN’s Michaela Pereira show and frequently participates in press events, conferences and ceremonies. 

David Stark is president and CEO of UnityPoint Health-Des Moines where he began working in 1995. Since that time, he has held multiple positions throughout the organization, including COO at Iowa Lutheran Hospital, president and COO for Blank Children’s Hospital and executive vice president and COO for UnityPoint Health-Des Moines. Stark is actively involved in the community and serves on a number of boards, including Iowa Public Television, YMCA, Principal Charity Classic, Dowling Catholic Foundation and American Heart Association. In addition, he served as founding board member for the American College of Healthcare Executives Chapter of Iowa and is an active member of the Rotary Club of Des Moines A.M. Born and raised in Iowa, Stark holds a master’s degree in hospital and health administration from the University of Iowa and a bachelor’s degree from Iowa State University.


Relevant to the content of this educational activity, the following individual(s) do not have any financial relationship(s) with commercial interests to disclose.

  • Becky Anthony, Activity Director and Planning Committee Member
  • Kyle Christiason, MD, CPE, Speaker
  • Tim Chwirka, Moderator
  • Alisahah J. Cole, MD, Speaker
  • Gloria Goins, MBA, JD, Speaker
  • Daniel Hoffman-Zinnel, EdD, Speaker
  • Michelle Ketelsen, Activity Director and Planning Committee Member
  • Cortney Lovell, CRPA, CARC, RCP, CASACT, Speaker
  • David Stark, Speaker

Relevant to the content of this educational activity, the following individual(s) have a conflict(s) with commercial interest companies to disclose.

  • Benjamin Anderson, MBA, MHCDS, Speaker for the Executive Speaker’s Bureau

Course summary
Available credit: 
  • 5.00 AMA PRA Category 1 Credits
  • 5.00 AOA Category 2­A
  • 5.00 CE Contact Hour(s)
Course opens: 
Course expires: 
Event starts: 
06/21/2019 - 8:30am CDT
Event ends: 
06/21/2019 - 3:30pm CDT
IHA Conference Center
100 East Grand Avenue
Des Moines, IA 50309
United States
+1 (515) 288-1955


From I-35N or I-80E: Take I-235E to Exit 8B for East 6th St exit, take a right off the exit ramp going south. When you reach Grand Ave, take a right and continue approx. 6 blocks. IHA is on the right hand side of the road in the East Grand Office Park building (west-side).

From I-35S or I-80W: Take I-235W to Exit 8B for East 6th St exit. Continue past Pennsylvania Ave, take a left off the exit ramp going south on East 6th St. When you reach Grand Ave, take a right and continue approx. 6 blocks. IHA is on the right hand side of the road in the East Grand Office Park building (west-side).

From the Airport: Exiting the airport parking lot turn left onto Fleur Dr, then turn right onto Grand Ave. Continue east through downtown Des Moines on Grand Ave, cross the Des Moines River bridge and IHA is on the left side of the road. IHA is on the right hand side of the road in the East Grand Office Park building (west-side). 


A discounted guest room rate has been secured at the Embassy Suites in Des Moines for $159 plus tax per night. Reservations can be made by calling 515-244-1700 and referencing the Summer Leadership Forum room block. In order to receive the discounted rate, reservations must be made no later than May 22, 2019.

Where to park?

Participants will have access to the Iowa Hospital Association parking lot from Thursday, June 20 through Sunday, June 23. Those who reserve their room at Embassy Suites through the conference room block will be provided a keycard from the hotel staff that will raise the gate to the IHA parking lot. 

Continuing Education Credit

  • DO: Des Moines University (DMU) is accredited by the American Osteopathic Association (AOA) to provide osteopathic continuing medical education for physicians. DMU designates this program for a maximum of 5.0 AOA Category 2-A credits and will report CME and specialty credits commensurate with the extent of the physician’s participation in this activity.
  • MD:  This activity has been planned and implemented in accordance with the accreditation requirements and policies of the Iowa Medical Society (IMS) through the joint providership of Des Moines University (DMU) and the Iowa Hospital Association. DMU is accredited by IMS to provide continuing medical education for physicians. DMU designates this live activity for a maximum of 5.0 AMA PRA Category 1 Credit(s)TM. Physicians should claim only the credit commensurate with the extent of their participation in the activity.
  • Other Healthcare Providers: This live activity is designated for 5.0 AMA PRA Category 1 Credit(s)TM

Educational Grants

No commercial interest company provided financial support for this continuing education activity.


Everyone in a position to control the content of this educational activity will disclose to the CME provider and to attendees all relevant financial relationships with any commercial interest. They will also disclose if any pharmaceuticals or medical procedures and devices discussed are investigational or unapproved for use by the U.S. Food and Drug Administration (FDA). Determination of educational content and the selection of speakers is the responsibility of the activity director. Firms providing financial support did not have input in these areas. The information provided at this CME activity is for continuing education purposes only and is not meant to substitute for the independent medical judgment of a healthcare provider relative to diagnostic and treatment options of a specific patient’s medical condition. The content of each presentation does not necessarily reflect the views of Des Moines University.

Available Credit

  • 5.00 AMA PRA Category 1 Credits
  • 5.00 AOA Category 2­A
  • 5.00 CE Contact Hour(s)


Please login or Create an Account to take this course.
  • IHA Member: $295
  • IHA Associate Member: $410
  • Non-IHA Member: $525

Click here to register.

If you have questions, please contact Michelle Ketelsen at ketelsenm@ihaonline.org.


  • If registering by mail attach a copy of the registration form when payment is sent.
  • No-shows will be billed.
  • Cancellations and substitutions welcome anytime. All cancellations and substitution requests must be sent to Ellen Waller at iharegistration@ihaonline.org.
  • A full refund will be given to all cancellations received 10 or more business days prior to the conference.
  • A $50 administrative fee will be charged to all cancellations received six to nine business days prior to the conference.
  • No refunds will be given to cancellations received five or fewer business days prior to the conference.
  • Refunds will be calculated by the date received and the IHA business days remaining prior to the conference.
  • IHA reserves the right to cancel the conference due to insufficient enrollment, in which case pre-registered participants will be notified and full refunds provided.