Emotions on Autopilot: Behavior Drivers at Work and In Life

Mason City, IA US
February 4, 2020


There is no cost to attend. 

Click here to register.


Emotional intelligence, or EQ, defines a person's ability to sense the feelings of those around them, as well as their own feelings, and respond appropriately. 

As healthcare becomes more collaborative in nature, it's important that front-line providers and healthcare leaders understand how important EQ is in achieving better patient outcomes and satisfaction. EQ is important in providing quality patient care and a focus on EQ training can help with achieving better patient outcomes. 

Health care providers need more than just medical knowledge to be successful with patients. Emotional Intelligence is learned skill that enables providers to practice empathy, form meaningful connections, and motivate, and perform quality care. This educational activity will increase the knowledge and awareness of participants regarding emotional intelligence in the healthcare industry.

Professional Practice Gap

Practical knowledge and experience will always be important factors in determining top talent in healthcare. However, experts say emotional intelligence the ability to perceive, manage and express one’s emotions and to recognize and react appropriately to the emotions of others—is an invaluable social skill successful physicians or nurses should possess to effectively deliver quality patient care.

Today, this is a growing topic of concern for healthcare organizations across the nation as stress and burnout among physicians and nurses become more prevalent. Patient-centered care is not just about new care delivery models. It is, to a large degree, about relationships and interactions between providers and patients and among administrators, physicians, nurses and staff. With this realization, healthcare is exploring how we can apply the concept of Emotional Intelligence.

EQ is a key component to effective leadership. Healthcare leaders must have a solid understanding of how their emotions and actions affect the people around them. The better a physician or nurse relates to and works with others, the more adept he or she will be in connecting with patients to understand their needs, acknowledging and managing frustrations, and finding long-term solutions.


6 pmNetworking Reception
7 pm

Emotional Intelligence Workshop

Julie Smith, MPA, ACC, CEQA, Health, Leadership and Life Coach

  • Balance the synergy of cognition and emotion and its impact in the workplace.
  • State the case for EQ and why it matters in healthcare, and for supporting team effectiveness and practitioner well-being.
  • Develop a process to navigate thoughts and emotions to make insight-driven decisions so you can be more intentional and purposeful.
9 pm


Course summary
Available credit: 
  • 2.00 AMA PRA Category 1 Credits
  • 2.00 AOA Category 2­A
  • 2.00 CE Contact Hour(s)
  • 2.00 IBON
Course opens: 
Course expires: 
Event starts: 
02/04/2020 - 6:00pm CST
Event ends: 
02/04/2020 - 9:00pm CST
Historic Park Inn
7 West State Street
Mason City, IA 50401
United States

Julie Smith, MPA, ACC, CEQA
Health, Leadership and Life Coach

Professional Credentials:

  • MPA, Drake University
  • BS, University of Northern Iowa
  • Associate Certified Coach, International Coach Federation
  • Certified Professional Life Coach, Professional Christian Coaching Institute
  • Certified Emotional Intelligence Assessor, 6 Seconds
  • Des Moines EQ Network Leader, 6 Seconds
  • Certified Health Coach, Dr. Sears Wellness Institute
  • Certified Personal Trainer, National Academy of Sports Medicine

Relevant to the content of this educational activity, the planning committee members and speaker indicated they have no financial relationships with commercial interests to disclose. 

Accreditation Statements

  • MD:  This activity has been planned and implemented in accordance with the accreditation requirements and policies of the Iowa Medical Society (IMS) through the joint providership of Des Moines University (DMU) and the Iowa Medical Society. DMU is accredited by IMS to provide continuing medical education for physicians. DMU designates this live activity for a maximum of 2.0 AMA PRA Category 1 Credit(s)™.  Physicians should only claim credit commensurate with the extent of their participation in the activity.
  • DO: Des Moines University (DMU) is accredited by the American Osteopathic Association (AOA) to provide osteopathic continuing medical education for physicians. DMU designates this program for a maximum of 2.0 AOA Category 2-A credits and will report CME and specialty credits commensurate with the extent of the physician’s participation in this activity.
  • Nurse: Des Moines University is Iowa Board of Nursing approved provider #112. This live activity has been reviewed and approved for 2.0 continuing education contact hour(s). No partial credit awarded.
  • Other Healthcare Professionals: This live activity is designated for a maximum of 2.0 AMA PRA Category 1 Credit(s)™.


No commercial interest company provided financial support for this continuing education activity.


The speaker(s) will disclose if any pharmaceuticals or medical procedures and devices discussed are investigational or unapproved for use by the U.S. Food and Drug Administration (FDA). Determination of educational content and the selection of speakers is the responsibility of the activity director. Firms providing financial support did not have input in these areas.


The information provided at this activity is for continuing education purposes only and is not meant to substitute for the independent medical judgment of a healthcare provider relative to diagnostic and treatment options of a specific patient’s medical condition. The content of each presentation does not necessarily reflect the views of Des Moines University.

Available Credit

  • 2.00 AMA PRA Category 1 Credits
  • 2.00 AOA Category 2­A
  • 2.00 CE Contact Hour(s)
  • 2.00 IBON


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There is no cost to attend. 

Click here to register.