Mercy Cedar Rapids Dyad Leadership Training: Session Five

Cedar Rapids, IA US
March 2, 2024

This is a private course and registrations are not being accepted.

If you have questions, contact Corey Martin at or 515-288-1955.


Providers and administrators face an era of change unlike any before. Reform policies, shifting requirements, and fiscal uncertainty create a chaotic atmosphere for professionals and providers. Strong leaders with innovative and focused decision-making abilities are required during times like these. Participants in this program will gain the tools to become successful leaders in today’s complex healthcare environment.


All times listed are in Central Time. The agenda is subject to change.

8:30 am

Introduction to Session Five

9:00 am

Executive Communication Coaching Program

Andy Garman
Wixted and Company, West Des Moines

The goal of the Executive Communication Coaching program is for leaders to elevate their communication skills and achieve their business goals – whether that’s communicating succinctly, establishing leadership through engagement, or leading a meeting. How leaders communicate often determines their level of success. Effective communication and presentation skills are important for leaders of all levels.

Learning Objectives

  • Audience Analysis - Effective communicators begin with the needs and feelings of the audience front and center. Developing an audience-centric communication approach is vital to effective communication. An empathetic approach to stakeholders puts their needs and concerns first.
  • Opening Statement - Learn the 90-second opening statement model to begin any meeting, presentation, or one-on-one discussion with confidence and clarity. This tool builds common ground with the audience, creates a listening environment, and can be used as an elevator speech.
  • The Foundation of Effective Communication - People make decisions based on net impression. Recognize and manage the impression others have of you and your company using verbal and nonverbal strategies.
  • YOU factor - Research shows that audiences emphasize how something is said rather than what is said. Participants will learn to strengthen their “YOU factor” to build trust, credibility, and confidence.
10:00 am

Financial Business Skills for the Health Care Leader (Non-CME)

Nathan Van Genderen
Chief Financial Officer, Mercy Cedar Rapids

Strong financial skills are necessary for effective leadership in the healthcare environment. This session will better equip administrative and physician leaders for the financial management responsibilities of their respective roles.

Learning Objectives

  • Examine ways to read and understand departmental financial performance reports.
  • Explain how budgets are developed and describe the role of budgeting as a key component of the administrative process.
  • Explore and understand revenue-cycle processes and price transparency in health care, outlining these factors' impact on patient satisfaction.
  • Review common key performance indicators and statistics, including their significance in monitoring budget performance and variance analysis.
11:30 amAdjourn
Course summary
Available credit: 
  • 1.00 AMA PRA Category 1 Credits
  • 1.00 AOA Category 2­A
  • 1.00 CE Contact Hour(s)
Course opens: 
Course expires: 
Event starts: 
03/02/2024 - 8:30am CST
Event ends: 
03/02/2024 - 11:30am CST
The Hotel at Kirkwood Center
7725 Kirkwood Blvd SW
Cedar Rapids, IA 52404
United States

Accreditation Statements

  • DO: Des Moines University (DMU) is accredited by the American Osteopathic Association (AOA) to provide osteopathic continuing medical education for physicians. DMU designates this activity for a maximum of 1.0 AOA Category 2-A credits and will report CME and specialty credits commensurate with the extent of the physician’s participation in this activity.
  • MD:  This activity has been planned and implemented in accordance with the accreditation requirements and policies of the Iowa Medical Society (IMS) through the joint providership of Des Moines University (DMU) and the Iowa Hospital Association. DMU is accredited by IMS to provide continuing medical education for physicians. DMU designates this live activity for a maximum of 1.0 AMA PRA Category 1 Credit(s)TM. Physicians should claim only the credit commensurate with the extent of their participation in the activity.
  • Other Health Professionals: This live activity is designated for 1.0 AMA PRA Category 1 Credit(s)TM


No ineligible company provided financial support for this continuing education activity.


The planning committee member(s) and speaker(s) will disclose if any pharmaceuticals or medical procedures and devices discussed are investigational or unapproved for use by the U.S. Food and Drug Administration (FDA). The determination of educational content and the selection of speakers is the responsibility of the activity director. 

Relevant to the content of this educational activity, the following individual(s) have no conflict(s) with ineligible companies to disclose.

  • Andy Garman - Speaker
  • Nancy Hill-Davis, MHSA, MJ - Planning Committee Member and Facilitator
  • Corey Martin - Activity Director and Planning Committee Member
  • Autumn McGill - Activity Coordinator
  • Nathan Van Genderen - Speaker


The information provided in this activity is for continuing education purposes only. It is not a substitute for a healthcare provider's independent medical judgment regarding diagnostic and treatment options for a specific patient's medical condition. The content of this educational offering does not reflect the views of Des Moines University.

Available Credit

  • 1.00 AMA PRA Category 1 Credits
  • 1.00 AOA Category 2­A
  • 1.00 CE Contact Hour(s)


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