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ForwardConflict Resolution
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Due to the COVID-19 pandemic, this session will be held online only. |
Target Audience
DMU faculty, staff, students, residents, and the medical community.
Educational Need
Much of healthcare is interprofessional, requiring teams of providers to work together to serve patients. Differing values, beliefs, and opinions can result in conflicting views and treatment suggestions, and the topics of power and influence are also present in medicine. Conflict may arise between providers, but also may arise between providers and patients or family members. So, how can healthcare providers improve their approach to conflict to have difficult conversations without compromising patient care? Multiple strategies have been researched, and the approach to conflict may vary depending on the scenario. Healthcare providers should be competent in a variety of conflict resolution strategies so they can recognize, discuss, and resolve conflicts in a compassionate and competent manner.
Learning Objectives
- Discuss the benefits and harms associated with conflict.
- Outline five different strategies to deal with conflict.
- Discuss critical elements of difficult conversations.
Paul Schenarts, MD
Interim Associate Dean for Clinical Affairs and Professor of Specialty Medicine,
College of Osteopathic Medicine, Des Moines University
Accreditation Statements
MD: This activity has been planned and implemented in accordance with the accreditation requirements and policies of the Iowa Medical Society (IMS). Des Moines University (DMU) is accredited by the IMS to provide continuing medical education for physicians. DMU designates this live activity for 1.0 AMA PRA Category 1 Credit(s)™. Physicians should claim only the credit commensurate with the extent of their participation in the activity.- DO: Des Moines University (DMU) is accredited by the American Osteopathic Association (AOA) to provide osteopathic continuing medical education for physicians. DMU designates this program for a maximum of 1.0 AOA Category 1-A credits and will report CME and specialty credits commensurate with the extent of the physician’s participation in this activity.
- Nurse: Des Moines University is Iowa Board of Nursing approved provider #112. This live activity has been reviewed and approved for 1.0 continuing education contact hour(s). No partial credit awarded.
- DPM: Des Moines University (DMU) is approved by the Council on Podiatric Medical Education as a provider of continuing education in podiatric medicine. DMU has approved this activity for a maximum of 1.0 continuing education contact hours.
- Other healthcare providers: This live activity is designated for 1.0 AMA PRA Category 1 Credit(s)™.
EDUCATIONAL GRANTS
No commercial interest company provided financial support for this continuing education activity.
DISCLOSURE
The speaker(s) will disclose if any pharmaceuticals or medical procedures and devices discussed are investigational or unapproved for use by the U.S. Food and Drug Administration (FDA). Determination of educational content and the selection of speakers is the responsibility of the activity director.
Relevant to the content of this educational activity, the following individual(s) have no conflict(s) with commercial interest companies to disclose:
- Paul Schenarts, MD, speaker
Disclaimer
The information provided at this activity is for continuing education purposes only and is not meant to substitute for the independent medical judgment of a healthcare provider relative to diagnostic and treatment options of a specific patient’s medical condition. The content of each presentation does not necessarily reflect the views of Des Moines University.
Available Credit
- 1.00 AMA PRA Category 1 Credits™
- 1.00 AOA Category 1A
- 1.00 CE Contact Hour(s)
- 1.00 CPME
- 1.00 IBON
Price
Due to the COVID-19 pandemic, this session will be held online only.