Crucial Conversations: Mastering Dialogue in Healthcare

Mason City, IA US
October 11, 2025
Registration


This is a closed course. 
 

Description

This activity will enhance a healthcare professional’s communication skills by providing evidence-based strategies for engaging in crucial conversations. Through this interactive workshop, participants will learn to foster open dialogue across all levels of the organization, particularly in high-stakes, emotionally charged, or high-risk situations. By developing the ability to speak candidly, listen effectively, and build mutual understanding, participants will be better equipped to create alignment, reach agreement, and support collaborative decision-making. 

Learning Objectives

  1. Identify clinical and organizational situations in which crucial conversations are necessary to address high-stakes, emotional, or risky healthcare topics.
  2. Apply strategies to foster open and constructive dialogue among healthcare team members, patients, and other stakeholders across all levels of healthcare.
  3. Demonstrate techniques to communicate effectively in healthcare settings, ensuring their concerns are heard and encouraging input from colleagues to improve patient care.
  4. Make high-quality, collaborative clinical or administrative decisions and implement them with alignment, unity, and commitment to enhance patient safety and team performance.

Speaker

Kevin Surdi, MBA, RN
Master Certified for Crucial Conversations for Mastering Dialogue in Healthcare

Course summary
Available credit: 
  • 6.50 AMA PRA Category 1 Credits™
  • 6.50 AOA Category 2­A
  • 6.50 CE Contact Hour(s)
Course opens: 
10/11/2025
Course expires: 
10/11/2025
Event starts: 
10/11/2025 - 9:00am CDT
Event ends: 
10/11/2025 - 4:30pm CDT
Cost:
$0.00
Add to calendar: 
Rating: 
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MercyOne North Iowa Medical Center
1000 4th Street SW
Mason City, IA 50401
United States

Accreditation Statements

  • MD: This activity has been planned and implemented in accordance with the accreditation requirements and policies of the Iowa Medical Society (IMS) through the joint providership of Des Moines University Medicine and Health Sciences (DMU) and the Iowa Medical Society. DMU is accredited by IMS to provide continuing medical education for physicians. DMU designates this live activity for a maximum of 6.5 AMA PRA Category 1 Credit(s)™. Physicians should only claim credit commensurate with the extent of their participation in the activity.
  • DO: Des Moines University Medicine and Health Sciences (DMU) is accredited by the American Osteopathic Association (AOA) to provide osteopathic continuing medical education for physicians. DMU designates this activity for a maximum of 6.5 AOA Category 2-A credits and will report CME and specialty credits commensurate with the extent of the physician’s participation in this activity.
  • Other Healthcare Professionals: This activity is designated for a maximum of 6.5 AMA PRA Category 1 Credit(s)™.

Educational Grants

No ineligible company provided financial support for this continuing education activity.

Disclosures

Relevant to the content of this educational activity, the following individual(s) have no conflict(s) with ineligible companies to disclose.

  • Ryan Roberts, MJ - Activity Director and Planning Committee Member
  • Kristina Seier, LMSW - Activity Coordinator and Planning Committee Member
  • Kevin Surdi, MBA, RN - Speaker

Disclaimer

The information provided in this activity is for continuing education purposes only. It is not a substitute for a healthcare provider's independent medical judgment regarding diagnostic and treatment options for a specific patient's medical condition. 

Available Credit

  • 6.50 AMA PRA Category 1 Credits™
  • 6.50 AOA Category 2­A
  • 6.50 CE Contact Hour(s)

Price

Cost:
$0.00
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This is a closed course.