Compass Practice Transformation Network Innovators' Symposium

Atlanta, GA US
June 11, 2019 to June 12, 2019


There is no cost to attend. 

Click here to register.

If you have questions, please contact Norma Haskins at 515-283-9343 or


The Compass Practice Transformation Network (PTN) Innovators’ Symposium will serve as the culmination of the Transforming Clinical Practice Initiative (TCPi) and will highlight the outcomes and successes of participating practices. Compass PTN clinic representatives who attend the Symposium will learn from speakers who emphasize the importance of a value-based healthcare system. There will also be an opportunity to interact with practices who have demonstrated exemplary outcomes as a result of their transformation efforts.

Target Audience

Active currently enrolled practices in the Compass Practice Transformation Network (PTN), PTN administration and staff, PTN Quality Improvement Advisors, representatives (clinical/administrative) from Exemplary Practices, Pinnacle Practices, Quality in Action awardees and all agents assisting clinics to shift to value-based care for transformation.


7:15 amRegistration and Networking
8:30 am

Keynote I Our Four Years Together …. What’s Next?

Tom Evans, MD, President and CEO, Iowa Healthcare Collaborative, Des Moines, IA

With the close of the Transforming Clinical Practice Initiative (TCPi) model nearing in September 2019, Compass PTN has experienced significant improvements in performance as a result of the transformative work accomplished by practices. Dr. Evans will provide an update on results from Year 3 and plans for Year 4, along with guidance and feedback received from the Centers for Medicare & Medicaid Services (CMS).

  • Discuss the history of PFE in quality improvement and the advancing emphasis and commitment to PFE in a value-based system.
  • Discuss the most recent results of TCPi and identify future opportunities for clinicians and practices.
  • Develop an understanding of the impact this transformative work has on the healthcare system.
  • Identify how each practice can contribute to the aims of TCPi during the final months of the model.
9:30 amPoster Exposition
11 am

Keynote I Getting to Zero: Eliminating Accidental Harm in Healthcare

John J. Nance, JD, John Nance & Associates, Gig Harbor, WA

The complexity of healthcare today can hardly be overstated. In fact, at first glance, that complexity appears to justify the attitude that regardless of the Herculean effort and dedication and new procedures and standards and checklists, we can never completely eliminate accidental harm. But agreeing with that premise also means that we’re willing to accept a disastrous number of preventable deaths and injuries every year as a matter of “business as usual” routine, and that would be unacceptable on so many levels it’s hard to know where to begin. The dilemma in a nutshell is this: If we can’t completely eliminate human errors, how can we achieve zero harm?

The answer is by building systems that reliably catch and neutralize all the serious errors we can’t completely eliminate. That’s what this presentation is all about: how does an enlightened hospital or clinic or healthcare system minimize errors and mistakes and how can the ones that remain be prevented from impacting patients. The goal of this presentation is to change your thinking about how dedicated humans can reorganize their efforts for safety and quality around the realities of human nature, getting past “flavor of the month” resistance by fully and professionally tasking everyone.

  • Identify the primary ways in which human professionals make mistakes and errors and the uselessness of the “infallible” model of medical practice.
  • Describe the essential elements of a highly reliable organization and how such elements are incorporated in a culture change.
  • Describe the role of assumed communication excellence in perpetuating high levels of patient harm.
  • Explain the pivotal role of Collegial Interactive Teamwork and why each and every participant – and especially every physician – must learn to be a leader in the creating, nurturing and use of Collegial Interactive Teams.
12:30 pm


2 pm

Breakout 1A: Embracing Well-Being in a Transformative Personal/Professional Development Model

Craig Uthe, MD, AAFP, ASAM, Family Physician, Sanford Health, Sioux Falls, SD

Sanford Health is cultivating a robust culture of clinician wellbeing that starts with students aspiring to become healthcare professionals, continues with clinicians pursuing and achieving successful careers in their field of study at Sanford and culminates with succession planning of those clinicians considering retirement and beyond. Personal health and professional health are interdependent components of wellbeing that require incessant attention and development. Enter into this discussion facilitated by Dr. Craig Uthe to explore your own personal wellbeing and learn more about the clinician wellbeing journey of Sanford’s 1400 physicians and 900 advance practice providers.

  • Define wellbeing in regards to personal and professional health for our physicians/providers at Sanford Health.
  • Trace a chronology of physician/provider wellbeing from their introduction and first day with Sanford Health to their last day and retirement and beyond.
  • Identify some fundamental resources used by Sanford Health to promote wellbeing and mitigate physician/provider overload and burnout.

Breakout 1B: Alternative Payment Models: Steps to the Future

Alisha Malo, RN, Practice Administrator, Axtell Clinic, Newton, KS, and Melissa Gale, MBA, BA, Administrator, Landmann-Jungman Memorial Hospital, Sioux Falls, SD

A panel of graduated Compass PTN practices currently participating in Alternative Payment Models (APMs) will give insight into their shift from a fee-for-service environment to an APM by improving the patient experience, improving health outcomes and reducing cost. This session will discuss the experiences of graduated practices participating in APMs and the incentives of value-based purchasing.

  • Identify steps taken to address the Triple Aim.
  • Explain barriers and successes of the shift from TCPi to a value-based care environment.
  • Describe experiences of participating in an APM.

Breakout 1C: Team-Based Care as a Means to Achieve Population Health Goals

Kevin Hopkins, MD, Medical Director, Cleveland Clinic Strongsville Family Health Ambulatory Surgery Center, Strongsville, OH

This session will define and evaluate what team-based care looks like in an ambulatory healthcare setting and discuss its utility as a means to deliver the priorities of a population health model. Variations of a team-based care delivery model will be explained and examined in order to assess the benefits and challenges associated with them. Metrics to define success will be explored and potential team members roles and responsibilities will be presented. The potential for implementation of components of a team-based care model in a variety of practice settings will be discussed.

  • Define and describe team-based care.
  • Evaluate the benefits and challenges of team-based care including key indicators of success and strategies for sustaining the model.
  • Examine the potential utility of team-based care in your practice setting.
2:45 pm


2:55 pm

Breakout 2A: Provider Burnout: The Burning Platform

Kevin Hopkins, MD, Medical Director, Cleveland Clinic Strongsville Family Health Ambulatory Surgery Center, Strongsville, OH

There is an epidemic of physician burnout in the United States and it impacts not only the physician but patients and organizations as well. This session will discuss the definition of burnout as well as its prevalence among healthcare workers. Signs, symptoms, screening mechanisms, mitigation and prevention strategies will be studied. The negative consequences of caregiver burnout on the key stakeholders in the medical environment will also be discussed.

  • Describe the common causes of and risk factors for burnout.
  • Recognize the symptoms of burnout in yourself and colleagues.
  • Discuss the adverse effects of burnout on the caregiver, patients and the organization.

Breakout 2B: Alternative Payment Models: Opportunities and Challenges

Don Klitgaard, MD, Physician Faculty, Iowa Healthcare Collaborative, Des Moines, IA and Constance Taylor, BS, Director, Network Management, Anthem Blue Cross Blue Shield Provider Solutions, Atlanta, GA

A payer representative will share lessons and insight into how alternative payment models (APMs) create a space for innovation. The importance of this innovation as the healthcare landscape moves away from fee-for-service (FFS) to value-based care will be discussed. The session will also discuss APM sustainability, the evolving definition of value and partnership and next steps for value-based care as it relates to APMs.

  • Identify how APMs promote practice innovation.
  • Explain how APMs encourage the development of a healthcare payment model dependent on the value of care provided.
  • Describe how practices can contribute to the success and sustainability of APMs.

Breakout 2C: Innovations to Improve Access in Primary Care

Tina Hoff, RN, Ambulatory Nurse, and Jill Swenson, RN, Leader, Ambulatory RN Care Management, Sanford Health, Sioux Falls, SD, and Ann Safo, MD, Assistant Professor of Medicine, University of North Dakota School of Medicine and Health Services, Grand Forks, Physician, Sanford Southpointe Clinic, Fargo, ND

This group presentation by Sanford Health representatives will discuss innovations undertaken in 2018 to increase access in their primary care clinics. Discover how Sanford implemented Tyto Care, video visits, telemedicine, shared medical appointments and group visits to provide patients with improved access to patient-centered care. Explore options for improving access to care through this interactive session.

  • Explain different visit types used by the clinical care team to manage patients that are healthy or have chronic diseases within the primary care setting.
  • Describe different types of alternative visits that can be implemented in the clinic setting.
  • Describe Sanford’s experiences with alternative visit types in the primary care setting, integrating and collaborating with the clinical care team and lessons learned.
3:40 pmBreak
3:50 pm

Breakout 3A: Collaboration to Address the Total Cost of Healthcare

Zandra Glenn, PharmD, RPh, Faculty Co-Chair and Lead for Action Learning Activities, TCPI National Development, Management and Improvement Contract, Tallahassee, FL

This session will explore the “Bakers Dozen!” We will discuss 13 different strategies that healthcare organizations can use to lower the total cost of care, while improving access, quality and health outcomes. Participate in this event and explore how to transform healthcare systems through collaboration and population management.

  • List 13 situations that can be managed statewide to reduce the total cost of healthcare.
  • Discuss the “skill” of collaboration and population management.
  • Determine strategies to implement a transformation campaign to change the healthcare system you are currently in.

Breakout 3B: Success in Value-Based Programs

Jennifer Lamprecht, MS, RN, CNL, CPHQ, Director of Quality Strategy and Tessi Ross, BSN, MPA, RN, CPHQ, Senior Quality Strategist, Sanford Health, Fargo, ND

Creating and demonstrating value of care is important to all healthcare stakeholders from payers to providers to patients. In addition to clinical excellence there are many technical requirements and administrative functions related to the operation and oversight of value based programs. Successful participation in these types of programs requires collaboration among a group of professionals with different expertise.

  • Discuss how a team of teams approach can lead to successful participation in value based programs through strategic partnerships and standardized interventions.
  • Explain how to demonstrate value of care.

Breakout 3C: Correct Coding to Optimize and Enhance Reimbursement

Jennifer Kastner, CPC, CPMA, CEMA, Senior Consultant, PYA, Atlanta, GA

Medical billing and coding are the backbones of the healthcare revenue cycle, making sure payers and patients accurately reimburse providers for services billed. They are two of the most critical components in any medical practice. The medical billing and coding cycle can take anywhere from a few days to many months depending on the complexity of services rendered, management of any claim denials and how organizations collect a patient’s financial responsibility. Pershing Yoakley & Associates, PC (PYA) helps to assess any potential risk for billing and coding compliance, identifies areas of potential overpayment risk and highlights process improvement opportunities that can help educate your staff to ensure compliance within your organization and contract involvement. 

  • Discuss evaluation and management coding (E/M coding) and the process by which physician-patient encounters are translated into CPT codes.
  • Discuss correct coding in relation to benchmarking and top productivity relating to evolving coder responsibilities.
  • Discuss how accurate coding can provide the framework to ensure that providers are following quality measures that must be reported for value-based payment.
4:35 pm


8 am

Symposium Highlights/Poster Exposition Awards

Tom Evans, MD, President and CEO and Ellyn Cottingham, Director, Physician Services, Iowa Healthcare Collaborative, Des Moines, IA

8:45 am

Exemplar Marketplace: Sparking Ideas for the Future

Zandra Glenn, PharmD, RPh, Faculty Co-Chair and Lead for Action Learning Activities, TCPI National Development, Management and Improvement Contract, Tallahassee, FL

As healthcare transitions from volume- to value-based care, practices are moving from “more is better” to “better is more.” Clinics proving to be capable of adaptation, transformation and execution of a value-based healthcare system have been identified as Exemplar Practices. In this session we will outline what it takes for a clinic to become an exemplary practice and set the stage for the Compass PTN Exemplar Practice Marketplace.

  • Identify criteria for practices to move to an exemplar status.
  • Define clinical, marketable strategies to use for improvement.
  • Distinguish ideas for improvement to size and scale for your situation.
9:45 amBreak
10 am 

Exemplar Practice Marketplace

In August 2018, CMS developed the ‘Exemplar Practice Challenge’ to encourage Practice Transformation Networks to identify the highest performing practices across their network. Join these breakout sessions to hear from COMPASS PTN Exemplar Practices as they tell their exceptional, high value transformation story! The Exemplar Marketplace is intended to appeal to payors and innovative practices sparking ideas for the future. Walk away with tools, ideas, and tips for the future.

  • Explain bold aims and goals of high-value performance.
  • Discuss quality metrics, person and family engagement metrics and culture involved in transformation.
  • Identify lessons learned and next steps for practices.

10 - 10:45 am

Breakout Session 1

Population Management
Moderated by Doug Patten, MD, FACS, Associate Dean, Southwest Campus, Medical College of Georgia at Augusta University

  • Mary Lanning Healthcare
  • Sanford Bemidji Family Medicine Main

Quality Improvement Strategy
Moderated by Don Klitgaard, MD, FAAFP, Physician Faculty, Iowa Healthcare Collaborative, Des Moines

  • Northwest Iowa Medical Education Foundation
  • Sanford Valley Family Medicine

Coordinated Care
Moderated by Zandra Glenn, PharmD, RPH, Faculty Co-Chair and Lead for Action Learning Activities, TCPI National Development, Management and Improvement Contract, Tallahassee, FL

  • Sanford Children's Southwest Clinic
  • Orange City Medical Clinic
 10:45 amBreak

11 - 11:35 am

Breakout Session 2

Community Partnership
Moderated by Doug Patten, MD, FACS

  • Primary Health Care, Inc.
  • Associated Physicians, LLP

Quality Improvement Strategy
Moderated by Don Klitgaard, MD, FAAFP

  • First Chiropractic Center, P.C.
  • HCH Family Practice Clinic

Transparent Data
Moderated by Zandra Glenn, PharmD, RPH

  • Dickinson West Family Medicine
  • Dickinson West Internal Medicine
 11:35 amBreak

11:45 am - 12:20 pm

Breakout Session 3

Population Management
Moderated by Doug Patten, MD, FACS

  • Myrtue Medical Center Rural Health Clinics
  • Augusta University Health Medical Center

Quality Improvement Strategy
Moderated by Don Klitgaard, MD, FAAFP

  • Sanford Family Medicine 4th and Sycamore Clinic
  • Henderson Health Care

Enhanced Access
Moderated by Zandra Glenn, PharmD, RPH

  • Huron Clinic Foundation, Ltd.
  • Bacon County Community Center/Nicholls Family Healthcare
12:30 pmClosing Comments and Adjourn
    Course summary
    Available credit: 
    • 9.00 AMA PRA Category 1 Credits
    • 9.00 AOA Category 2­A
    • 9.00 CE Contact Hour(s)
    Course opens: 
    Course expires: 
    Event starts: 
    06/11/2019 - 8:30am CDT
    Event ends: 
    06/12/2019 - 12:45pm CDT
    The Double Tree by Hilton Atlanta – Marietta
    2055 South Park Place
    Atlanta, GA 30339
    United States
    +1 (515) 283-9343

    Speaker Biographies

    Tom Evans, MD, is president and CEO of the Iowa Healthcare Collaborative. He practiced family medicine for 13 years and served as chief medical officer for UnityPoint Health. Dr. Evans has served on the board for the National Patient Safety Foundation and on the delegations for both the American Medical Association and the American Academy of Family Physicians. He served as president of both the Iowa Medical Society and the Iowa Academy of Family Physicians. Dr. Evans is a faculty member with the Institute for Healthcare Improvement, the College of Medicine at Des Moines University and the College of Public Health at the University of Iowa.

    Melissa Gale is the CEO of Avera Landmann Jungman Memorial Hospital in Scotland, South Dakota. Her combined background in agriculture, behavioral health, clinic quality, population health management and business administration have helped her lead innovative programs and practice transformations in rural healthcare. She is an expert at formulating innovative partnerships and high-performance teams for the purpose of driving success in advanced payment models in rural healthcare.

    Zandra Glenn is a pharmacy consultant with more than 25 years of experience working in pharmacy management, the safety net environment and government programs. Dr. Glenn serves as a faculty co-chair and lead for Action Learning Activities for Transforming Clinical Practice Initiative (TCPI) National Development, Management and Improvement Contract which is a CMS initiative designed to support more than 140,000 clinician practices in sharing, adapting and further developing their comprehensive quality improvement strategies. As faculty co-chair, she serves as a lead for the Medication Management and Opioid (MMO) Initiative. She also serves as a member of the management team of the Alliance for Integrated Medication Management (AIMM) a collaborative path to the triple aim through rapid cycle development of service delivery pathways, using comprehensive medication and population management. Dr. Glenn received a doctorate in pharmacy from Florida A&M University. 

    Tina Hoff received a bachelor’s degree in marketing, management and communications. Later she decided to pursue a career in nursing. She obtained her CNA license and worked nights while obtaining her LPN and RN Licenses. She has worked in the long-term care setting as well as an extended care transitional care unit. For the past six years, she has been working as an ambulatory nurse in roles of RN health coach and telephone triage nurse with Family Medicine.

    Kevin Hopkins, MD, is a staff physician in the Department of Family Medicine at the Cleveland Clinic and the Primary Care Medical Director for Cleveland Clinic Community Care, the Cleveland Clinic’s population health institute. He is a recognized leader and national speaker in the field of caregiver burnout and ambulatory practice re-design and transformation. Dr. Hopkins has led the transition of his primary care group to a model of value-based care and continues to leverage an advanced team-based care practice model as a vehicle to achieve the goals of population management. Dr. Hopkins completed his residency at Miami Valley Hospital in Dayton, Ohio serving as chief resident after graduating from Wright State University School of Medicine. His undergraduate degree is from The University of Toledo. He holds a clinical appointment with Cleveland Clinic Lerner College of Medicine as a clinical assistant professor in the Department of Family Medicine and teaches within the Cleveland Clinic Family Medicine Residency Program.

    Jennifer Kastner serves as a senior consultant on the PYA Compliance Advisory Services team. She is a Certified Professional Coder (CPC®) and specializes in Evaluation and Management (E/M) coding for physician services. She prepares complex reports based on detailed analysis of findings to ensure full compliance with agency requirements and guidelines, as well as highlights missing opportunities with improved clinical documentation. Kastner is a member of the American Academy of Professional Coders (AAPC) and recently obtained an associate degree in healthcare management.

    Don Klitgaard, MD, has been passionately devoted to the creation and growth of Heartland Rural Physician Alliance, a statewide IPA dedicated to helping independent practices in Iowa thrive in the rapidly changing world of value-based purchasing and healthcare delivery transformation. He currently serves as board president and ACO medical director for both Medicare Shared Savings and Wellmark BC/BS ACOs. In 2014, Dr. Klitgaard transitioned from 16 years of full-scope, rural clinical practice to a new role as vice president, then chief medical officer, of Accountable Care Associates of Springfield, MA, in addition to serving as the national medical director for Healthcare, working with ACCS and PACS. He created MedLink Advantage, a healthcare consulting and ACO management company that he leads as CEO. Dr. Klitgaard graduated from the University of Iowa College of Medicine and completed his residency at the Lincoln Family Medicine Program in Lincoln, Nebraska.

    Jennifer Lamprecht is director of quality strategy for Sanford Health. She advises the senior vice president of quality on data analysis and recommended actions. She analyzes performance across value-based programs and helps prioritize areas of improvement. Her team serves as a resource for regulatory reporting and other programs involving internal and external quality measurement. The Quality Strategy team provides expertise for all healthcare settings as well as education on how to do or coach improvement work using the Sanford Improvement Model. Lamprecht has 14 years of healthcare quality experience and earned a master’s degree and certification as a clinical nurse leader.

    Alisha Malo is the practice administrator at Axtell Clinic in Newton, Kansas. She manages the day-to-day administrative tasks of the office. Malo holds a bachelor’s degree in psychology and a minor in English from Tabor College. She enjoys the days that she gets to be a nurse and interact more closely with patients.

    John J. Nance, one of the key thought leaders to emerge in American Healthcare in the past decade, brings a rich and varied professional background to the task of helping doctors, administrators, boards, and front-line staff alike survive and prosper during the most profoundly challenging upheaval in the history of modern medicine. Having helped pioneer the renaissance in patient safety as one of the founders of the National Patient Safety Foundation in 1997, his efforts are dedicated to reforming American healthcare from a reactive cottage industry to an effective and safe system of prevention and wellness. He is a lawyer, Air Force and airline pilot, prolific internationally-published author, national broadcaster and renown professional speaker. As a native Texan, Nance grew up in Dallas where he earned a bachelor's degree and a Juris Doctor degree. He has become one of America's most dynamic and effective professional speakers, presenting riveting, pivotal programs on success and safety in human organizations to a wide variety of audiences.

    Douglas Patton, MD, serves as the associate dean, Southwest Campus of the Medical College of Georgia, Augusta University. His clinical background is general surgery, practicing in rural South Georgia. He has been a physician leader at the state level with Georgia Hospital Association, at the regional level with Phoebe Putney Health System and at the local level as a hospital board member for Crisp Regional Hospital. Dr. Patton completed medical school at Louisiana State University School of Medicine in New Orleans and general surgery training at University of South Florida in Tampa. His interests are workforce development for healthcare careers and development of community strategies to improve the overall health status of Georgia.

    Tessi Ross, senior quality strategist, currently provides leadership and strategy in the areas of ambulatory quality and transforming clinical practice at Sanford Health. She has 15 years of experience in healthcare as a registered nurse, with more than 8 years in quality and case management. She analyzes quality performance data, identifies opportunities to improve outcomes and communicates findings to senior leadership, regional executives and the quality and safety leadership team. Ross also serves as the Sanford Health program director for the Centers for Medicare & Medicaid Services (CMS) Transforming Clinical Practice Initiative (TCPI) & COMPASS Practice Transformation Network (PTN). She graduated from Jamestown College with a bachelor’s degree in nursing and the University of North Dakota with a master’s degree in public administration - healthcare administration degree. She is a Certified Professional in Healthcare Quality (CPHQ) and is trained in Lean Six Sigma.

    Ann Safo, MD, practices integrative holistic medicine and osteopathic manipulative medicine at Sanford Southpointe Clinic in Fargo, ND. She provides holistic care for chronic conditions as well as acute illness incorporating complementary methods with conventional medicine, including the use of alternative visit types. Dr. Safo also serves as assistant professor of medicine at the University of North Dakota School of Medicine and Health Services and as service chair of Family Medicine. 

    Jill Swenson the leader for ambulatory RN care management at Sanford Health, an integrated health system headquartered in South Dakota. has more than 20 years of nursing experience in care management/case management. She has worked as a clinical care manager, director of nursing for a corporate assisted living and memory care facility and managed the case management department for Blue Cross Blue Shield of North Dakota. Swenson has a bachelor's degree in nursing from the University of Jamestown and is certified as a case manager through the Commission for Case Manager Certification. At Sanford she has been involved in the development of the advanced patient medical home, team-based care model and has created a robust risk stratification model. Swenson serves as the clinical operations lead for the comprehensive primary care program at Sanford Health.

    Constance Taylor is the director of payment innovation for Anthem Blue Cross Blue Shield. She has more than 25 years of experience in the healthcare industry. In addition to being responsible for all commercial and Medicare Advantage value based contracting across the state, Taylor is responsible for establishing  relationships with independent Clinically Integrated Networks and for Medicare network strategy, development and retention. She manages a team of associates dedicated to supporting primary care and specialist providers in their engagement and performance in Anthem’s value-based programs. She has developed strategies that are supporting providers in a successful transition from volume to value. Taylor received a bachelor’s degree in sports medicine from Howard University in Washington, DC.

    Craig Uthe, MD, is a family physician at Sanford Clinic. He is certified with the American Board of Family Medicine and the American Society of Addiction Medicine. Dr. Uthe is currently working in Sanford administration as Medical Director of Clinic Services and Physician Wellbeing and is executive director of Sanford’s executive/physician leadership development program Leading the Way. He is certified in the MBTI and Hogan Assessment and provides internal physician coaching. He worked at the Sanford Family Medicine 49th & Oxbow Clinic from 1991-2015 and continues his clinical practice consulting challenging addiction cases. Dr. Uthe is the wellbeing coach for USD Sanford School of Medicine medical students and serves as medical advisor for the South Dakota Health Professionals Assistance Program.


    Relevant to the content of this educational activity, the following individual(s) do not have any financial relationship(s) with commercial interest companies to disclose.

    Adam Froyum Roise, MD, MPH, FAAFP, SpeakerKathleen Koppinger, Speaker
    Alisha Malo, RN, SpeakerKatie Pfadenhauer, MA, Activity Director and Planning Committee Member
    Ann Safo, DO, SpeakerKim Burchett, RN, BSN, Speaker
    Chelsea Traverse, MD, SpeakerKimberly Zielke, MSN, RN, Speaker

    Constance Taylor, Speaker

    Kristi Baukol, Speaker

    Craig Uthe, MD, AAFP, ASAM, Speaker

    Kyle Southerland, Speaker
    Dana Olsen, RN, SpeakerLeanne Kopfmann, MLT(ascp), Speaker
    Darcy Ost, BSN, SpeakerLori Galioto, MSN, RN, CNL, Planning Committee Member
    Don Klitgaard, MD, SpeakerMelissa Gale, Speaker
    Doug Patten, MD, FACS, SpeakerMichele George, RN, Speaker
    Elisabeth Robinson, RN, MSN, CAPA, SpeakerNicky Carlson, BSN, RN, Planning Committee Member
    Ellyn Cottingham, MHA, MLS, CPHQ, Planning Committee MemberNikita Hightower, BSN, RN, CPN, Speaker
    Erica S. Carrick, RN, MHA, SpeakerNorma Haskins, Activity Coordinator and Planning Committee Member
    Heather Lee, AAMA, SpeakerSteve Walhof, Speaker
    Jacquelyn Kerl, SpeakerSue Johnston, RN, Speaker
    Jeanne McKenzie, SpeakerTamelia D. Lakraj-Edwards, MD, LSSGB, PCMH CCE, Speaker
    Jennifer Kastner, CPC, CPMA, CEMA, SpeakerTania Brost, RN, BSN, Speaker
    Jennifer Lamprecht, MS, RN, CNL, CPHQ, SpeakerTessi Ross, BSN, MPA, RN, CPHQ, Speaker
    Jennifer Sorensen, BA, Planning Committee MemberTina Hoff, RN, Speaker
    Jessica Sutton, BSN, SpeakerTom Evans, MD, Speaker
    Jill Swenson, RN, SpeakerTom Stotz, DC, DABCO, FICC, Speaker
    Joann Greendahl, BSN, SpeakerWendy Hager, MS RN-BC, Speaker
    John J. Nance, JD, SpeakerZandra Glenn, PharmD, RPh, Speaker

    Relevant to the content of this educational activity, the following individual(s) have a financial relationship(s) with commercial interest companies to disclose.

    • Kevin Hopkins, MD, Consultant, Google Health, Physician Advisor/Consultant

    Continuing Education Credit

    • DO: Des Moines University (DMU) is accredited by the American Osteopathic Association (AOA) to provide osteopathic continuing medical education for physicians. DMU designates this program for a maximum of 9.0 AOA Category 2-A credits and will report CME and specialty credits commensurate with the extent of the physician’s participation in this activity.
    • MD: This activity has been planned and implemented in accordance with the accreditation requirements and policies of the Iowa Medical Society (IMS) through the joint providership of Des Moines University (DMU) and the Iowa Healthcare Collaborative. DMU is accredited by IMS to provide continuing medical education for physicians. DMU designates this live activity for a maximum of 9.0 AMA PRA Category 1 Credit(s)TM. Physicians should claim only the credit commensurate with the extent of their participation in the activity.
    • Other health professions: This live activity is designated for 9.0 AMA PRA Category 1 Credit(s)TM


    No commercial interest company provided financial support for this continuing education activity.

    The Compass Practice Transformation Network is supported by Funding Opportunity Number CMS-1L1-15-003 from the U.S. Department of Health and Human Services, Centers for Medicare & Medicaid Services. The contents of this publication are solely the responsibility of the authors and do not necessarily represent the views of the U.S. Department of Health and Human Services or any of its agencies.


    Everyone in a position to control the content of this educational activity will disclose to the CME provider and to attendees all relevant financial relationships with any commercial interest. They will also disclose if any pharmaceuticals or medical procedures and devices discussed are investigational or unapproved for use by the U.S. Food and Drug Administration (FDA). Determination of educational content and the selection of speakers is the responsibility of the activity director. Firms providing financial support did not have input in these areas. The information provided at this CME activity is for continuing education purposes only and is not meant to substitute for the independent medical judgment of a healthcare provider relative to diagnostic and treatment options of a specific patient’s medical condition. The content of each presentation does not necessarily reflect the views of Des Moines University.

    Available Credit

    • 9.00 AMA PRA Category 1 Credits
    • 9.00 AOA Category 2­A
    • 9.00 CE Contact Hour(s)

    Exemplar Marketplace

    Associated Physicians, LLP
    Associated Physicians, LLP is Madison, Wisconsin's longest serving independent, physician owned, multispecialty medical practice, providing Internal Medicine, OB/GYN, Pediatrics, and Podiatry services. Associated Physicians, fosters a strong sense of community, dedicated to sustaining a continuous culture of quality incorporating team-based care, population health management, and optimized EHR utilization to provide trusted, quality patient and family centered care. They are located in Madison, Wisconsin and have 20 providers.

    Augusta University Health Medical Center
    Augusta University Medical Center implemented the patient-centered medical home model to transform how healthcare is delivered in their multi-specialty practices. In less than six months, 10 physician practices have standardized comprehensive and patient-centered care to provide coordinated healthcare that is accessible and committed to quality and safety. They are located in Augusta, Georgia and have 559 providers.

    Bacon County Community Center/Nicholls Family Healthcare
    Bacon County Community Care Center and Nicholls Family Medicine helps patients get the care they need, when they need it. Through innovative interventions, our practice is reducing costs, meeting national benchmarks, and improving the overall patient experience. They are located in Bacon County, Georgia and have six providers.

    Dickinson West Family Medicine
    Our results in our quality improvement efforts are what makes our practice exceptional and high value at Dickinson West Family Medicine. Our practice has contributed to high value results through our success in the NDBCBS Blue Alliance Program. We are located in Dickinson, North Dakota and have five providers.

    Dickinson West Internal Medicine
    Our results in our quality improvement efforts are what makes our practice exceptional and high value at Dickinson West Internal Medicine. Our practice has contributed to high value results through success in the NDBCBS Blue Alliance Program. We are located in Dickinson, North Dakota and have two providers.

    First Chiropractic Center, P.C.
    First Chiropractic Center, PC was the first in the nation to be recognized as a Patient­-Centered Connected Care (PCCC). We emphasis quality and participation to the fullest degree in the MIPS program. We are located in Yankton, SD and have seven providers.

    HCH Family Practice Clinic
    At HCH Family Practice Clinic, the providers and nurses are 100% invested and committed to using the EHR optimally and providing the best patient care. They are located in Hiawatha, Kansas and have nine providers.

    Henderson Health Care
    Henderson Health Care's diabelic patient population is well controlled, with only 8-10 percent of our patients being uncontrolled. In addition, they have increased preventative screenings for Osteoporosis, Colon Cancer and Breast Cancer drastically due to utilizing transparent data. They are located in Henderson, Nebraska and have five providers.

    Huron Clinic Foundation, Ltd.
    Huron Clinic Foundation has increased patient encounters with new hours. They have added 2.5 hours, five days a week for patients to access care easier. Their practice is in Huron, South Dakota and has five providers.

    Mary Lanning Healthcare
    Mary Lanning built a new approach to chronic care management (CCM), hired a new CCM coordinator, developed monthly reports, new care coordination workflows to serve our patient population. Data-driven decisions for population health management keep our patients healthier and out of unnecessary inpatient services. They are located in Hastings, Nebraska and surrounding areas and have over 80 providers in multiple locations.

    Myrtue Medical Center Rural Health Clinics
    Myrtue Medical Center is a Person-Centered Medical Home (PCMH) and Rural Health Clinic. The collaboration between clinic and hospital at our facility ensures quality care to our patient population and decreases hospital admissions. They are located in Harlan, Iowa and have 15 providers.

    Northeast Iowa Medical Education Foundation
    Northeast Iowa Medical Education Foundation cultivates the healthcare landscape with future physicians at their residency program. As a Patient Centered Medical Home (PCMH) they combine physician leadership, quality improvement strategies, team-based approaches, and optimization of their Electronic Health Record (EHR) to set goals and achieve benchmarks. They are located in Waterloo, Iowa and have six faculty providers and 18 residents.

    Orange City Medical Clinic
    Orange City Area Health System integrates diabetic education, clinical pharmacists, and behavioral health into the primary health care team. Co-management contributes to improved health outcomes and decreased total cost of care. They are located in Orange City, Iowa and surrounding areas and have 27 providers.

    Primary Health Care, Inc.
    Community health nursing services provided by Primary Health Care (PHC) generates extreme cost savings through immediate RN access in partnership with Central Iowa Shelter and Services. A Federally Qualified Health Center, PHC utilizes a variety of quality improvement and data driven strategies to provide medical and dental care to underserved individuals and families. They are located in Des Moines, Ames, and Marshalltown, Iowa and have 50 providers.

    Sanford Bemidji Family Medicine Main
    Sanford Bemidji Family Medicine has done an exceptional job in educating patients on the benefits of colorectal screening to prevent colon cancer. We are located in Bemidji, Minnesota and have 10 providers.

    Sanford Children's Southwest Clinic
    Sanford Children's Southwest Clinic is growing and expanding to meet the needs of patients and families, and creating a healing environment and level of care that fosters play and imagination. Our clinic practice always puts "Kids First" in all that we do. We are located in Fargo, North Dakota and have 28 providers.

    Sanford Family Medicine 4th and Sycamore Clinic
    Sanford Family Medicine 4th and Sycamore Clinic strives to deliver a flawless patient experience at every stage of life through exceptional care, transparency and safety utilizing a team-based approach. Over a six-month period, we have increased our diabetes rates by 2.6 percent. This rate represents an increase in patients whose diabetes is optimally controlled, thereby reducing the likelihood of developing future co-morbidities. We are located in Sioux Falls, South Dakota and have five providers.

    Sanford Valley City Family Medicine
    At Sanford Clinic Valley City, the quality and safety of patient care is at the forefront of what we do every day. We combine team-based care approaches with physician leadership, quality improvement, and optimization of the electronic medical record to continually improve the care we provide each day. We are located in Valley City, North Dakota and have eight providers.


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