Candor Training Series: Putting it all Together

Des Moines, IA US
September 13, 2018


There is no registration fee to attend the Candor Workshop. Please fill out the registration form and email it to Megan Wilshusen at

Other Candor Workshops

Target Audience

Physicians, Patient safety leads, risk management leads, claims staff, legal counsel, clinical leads, CMOs, CNOs, key people involved in root cause analysis (RCAs) or event reviews, C-Suite, physicians, nurses, patient safety leads, risk management leads.


The intent of the summer Candor training series is to familiarize network hospitals with the early disclosure process, Communication and Optimal Resolution (Candor). Candor is a powerful tool that works to maintain relationships with patients and families after an adverse event through immediate and frequent communication. It provides care for the caregiver and creates a culture of learning and process improvement throughout the facility.

Through this training series Iowa Healthcare Collaborative, Iowa Medical Society, Iowa Hospital Association and MedStar Institute for Quality and Safety will guide hospitals through the various elements of the Candor process and provide the tools needed for effective implementation at their facility.

Workshop Description

During this interactive and experiential workshop the attendees will use actual de-identified cases of medical harm to work through all of the processes associated with the principled approach to patient harm. This will include event reporting, system activation, immediate and ongoing communication with patients, families, loved ones and the care team, event review and resolution.

Learning Objectives

  • Describe the comprehensive, principled and systematic approach to harm from event through resolution.
  • Explain the interconnectedness of all of the domains of the response to harm.
  • Use empathic communication skills at all points of contact.


8 amWelcome, Introduction and Reflection
8:15 amBackground on the Full Candor Approach from Patient and Family Perspective
8:45 amReview of a MegaCase and Sharing of Processes for System Activation Following Harm
9 amEnactment of Initial Communication with Patient and Family
10 amBreak
10:15 amReview of Event in the Context of Just Culture
11:15 amEnactment of Caring for Affected Members of the Care Team After Unexpected Harm
12 pm


1 pmIdentification of Sustainable Process Improvements
2 pmResolution Financial and Non-Financial Options
2:30 pmBreak
2:45 pmEnacting the Resolution Conversation
3:30 pmOperational Questions and Lessons Learned
4 pmAdjourn


    Dress for the conference is business casual. Layered clothing is recommended for your comfort.


    These are paperless workshops. You will be notified via email when the handouts are available online, with a direct link to access the files. Paper copies of handouts will not be available onsite at the conference.



    Bruce Lambert, PhD, received his doctorate in speech communication from the University of Illinois at Urbana-Champaign. He is professor in the Department of Communication Studies and director of the Center for Communication and Health at Northwestern University. His research focuses on health communication, patient safety and medical liability reform. Lambert is the principal investigator on a five-year grant, funded by the Agency for Healthcare Research and Quality, to study techniques for preventing wrong-drug and wrong-patient errors. He is president of BLL Consulting and Pharm IR, firms that solve problems involving health, communication and technology. He blogs about communication at

    Carole Hemmelgarn, MS, has worked in healthcare for 30 years. She holds a master’s degree in healthcare ethics from Creighton University and a master’s degree in the field of patient safety leadership from the University of Illinois Chicago where she is an adjunct professor teaching in the master’s program. She is on the Patient and Family Engagement committee for Solutions for Patient Safety and the Patient and Family Advisory Council for Quality and Safety at MedStar Health. Hemmelgarn is involved in patient safety work across the country. Her passion resides in the area of communication and resolution programs, health care communication, storytelling in healthcare and the aftermath endured by providers, patients and families when medical harm transpires.

    Timothy McDonald, MD, JD, is president for the Center for Open and Honest Communication at the MedStar Institute for Quality and Safety and a professor of law at Loyola University – Chicago. Dr. McDonald is a physician-attorney whose research has focused on the principled approach to patient harm with an emphasis on reporting of patient safety events, the use of simulation and human-factors analysis and providing open and honest communication following harm events. His federally funded research has focused on these domains and their impact on improving the quality of care while mitigating medical liability and other legal-related issues.


    Relevant to the content of this educational activity, the following individuals have no conflict of interests with commercial interest companies to disclose.

    • Jennifer Brockman, Planning Committee Member
    • Kate Carpenter, Planning Committee Member
    • Martin Hatlie, Planning Committee Member
    • Bruce Lambert, PhD, Speaker
    • Carole Hemmelgarn, MS, Speaker
    • Timothy McDonald, MD, JD, Speaker
    • Dennis Tibben, Planning Committee Member
    Course summary
    Available credit: 
    • 6.25 AMA PRA Category 1 Credits
    • 6.25 AOA Category 2­A
    • 6.25 CE Contact Hour(s)
    Course opens: 
    Course expires: 
    Event starts: 
    09/13/2018 - 8:00am CDT
    Event ends: 
    09/13/2018 - 4:00pm CDT
    IHA Conference Center
    100 E Grand Avenue #100
    Des Moines, IA 50309
    United States
    +1 (515) 288-1955


    Free parking is available adjacent to the conference center along with many other city parking options.


    A discounted rate is being offered at the following hotels to IHC event attendees on a “non-last room” availability, meaning that there are times when this rate will not be available to book due to high demand in the area so it is important to book early if you think you may need arrangements. When calling, please ask for the Iowa Hospital Association (IHA) rate and reference the corporate ID.

    Staybridge Suites Des Moines Downtown
    Corporate Rate: $129 per night + taxes
    Telephone: 1-877-238-8889
    Corporate ID #: 786828419

    Embassy Suites Des Moines Downtown
    Corporate Rate: $139 per night + taxes
    Telephone: 515-244-1700
    Corporate ID #: 560001333

    Continuing Education Credit

    • DO: Des Moines University (DMU) is accredited by the American Osteopathic Association (AOA) to provide osteopathic continuing medical education for physicians. DMU designates this program for a maximum of 6.25 AOA Category 2-A credits and will report CME and specialty credits commensurate with the extent of the physician’s participation in this activity.
    • MD:  This activity has been planned and implemented in accordance with the accreditation requirements and policies of the Iowa Medical Society (IMS) through the joint providership of Des Moines University (DMU) and the Iowa Healthcare Collaborative. DMU is accredited by IMS to provide continuing medical education for physicians. DMU designates this live activity for a maximum of 6.25 AMA PRA Category 1 Credit(s)TM. Physicians should claim only the credit commensurate with the extent of their participation in the activity.
    • Other Health Professionals: This live activity is designated for 6.25 AMA PRA Category 1 Credit(s)TM

    Educational Grants

    No commercial interest company provided financial support for this continuing education activity.


    Everyone in a position to control the content of this educational activity will disclose to the CME provider and to attendees all relevant financial relationships with any commercial interest. They will also disclose if any pharmaceuticals or medical procedures and devices discussed are investigational or unapproved for use by the U.S. Food and Drug Administration (FDA). Determination of educational content and the selection of speakers is the responsibility of the activity director. Firms providing financial support did not have input in these areas. The information provided at this CME activity is for continuing education purposes only and is not meant to substitute for the independent medical judgment of a healthcare provider relative to diagnostic and treatment options of a specific patient’s medical condition. The content of each presentation does not necessarily reflect the views of Des Moines University.

    Available Credit

    • 6.25 AMA PRA Category 1 Credits
    • 6.25 AOA Category 2­A
    • 6.25 CE Contact Hour(s)


    Please login or Create an Account to take this course.

    There is no registration fee to attend the Candor Workshop. Please fill out the registration form and email it to Megan Wilshusen at

    Registration/Cancellation Policy

    IHC reserves the right to cancel the conference due to insufficient enrollment, in which case pre-registered participants will be notified and full refunds provided.

    ADA Policy

    IHC does not discriminate in its educational programs on the basis of race, religion, color, sex or handicap. IHC wishes to ensure no individual with a disability is excluded, denied services or segregated or otherwise treated differently than other individuals because of the absence of auxiliary aids and services. If you need any of the auxiliary aids or services identified in the Americans with Disabilities Act in order to attend this conference, please call 515-283-9330 or write to the Department of Education at IHC.