Comparing Practice Models: Impact on Patient Care and Practice Sustainability    

Mollie James, DO, MPH, IFMCP

This session compares direct primary care, concierge, hybrid, and traditional practice models, examining how each influences patient access, continuity of care, physician workload, practice sustainability, and healthcare delivery. Participants will evaluate the advantages and limitations of each model to better understand their impact on patient outcomes and clinical practice.

Optimizing Practice Operations to Improve Patient Care  

Katie Pace, Operations Lead, Maverick Medical Ventures

Participants will examine how operational decisions related to facility design, staffing, scheduling, and workflow affect patient access, efficiency, quality of care, and the overall delivery of healthcare services. Emphasis will be placed on creating practice systems that support safe, timely, patient-centered care.

Building High-Performing Healthcare Teams    

Michelle Waltz, People Lead, Maverick Medical Ventures

This session explores evidence-informed approaches to recruiting, onboarding, and developing healthcare teams that support coordinated, high-quality patient care. Participants will examine how staffing models, delegation, and team roles influence communication, workflow, patient satisfaction, and clinical outcomes.

Designing Clinical Services to Meet Patient Needs    

Mollie James, DO, MPH, IFMCP

Participants will examine how clinical services can be designed and delivered to better meet patient needs while maintaining evidence-based care and operational sustainability. The session emphasizes aligning healthcare services with patient populations, improving access, and supporting high-value care.

Using Practice Performance Metrics to Improve Healthcare Delivery    

Mollie James, DO, MPH, IFMCP and Katie Pace

Participants will review operational and financial performance indicators that support informed practice management decisions, resource allocation, and long-term sustainability. Emphasis will be placed on understanding how responsible financial stewardship enables practices to maintain patient access, invest in quality improvement, and deliver effective care.

Physician Leadership: Balancing Clinical, Operational, and Financial Responsibilities    

Michelle Waltz

This session examines physician leadership responsibilities related to practice management, workforce planning, and organizational sustainability. Participants will explore how effective financial planning and resource management support stable healthcare teams and uninterrupted patient care.

Case Studies in Practice Improvement and Patient Care  

Mollie James, DO, MPH, IFMCP

Through case-based discussions, participants will analyze operational and management challenges commonly encountered in physician practices. Cases will emphasize decision-making strategies that improve patient access, quality of care, workflow efficiency, and overall practice performance.

Understanding Patient Populations and Community Needs: The Five Fits    

Mollie James, DO, MPH, IFMCP

Participants will explore methods for understanding patient populations, community needs, and practice demographics to better align healthcare services with patient preferences and clinical needs. The session emphasizes patient-centered care, access, and continuity rather than patient selection based on financial considerations.

The Acquisition Engine (Non-CME)

Mary Shope

Ads, funnels, and channels. The repeatable system that turns strangers into discovery calls into members, and what it costs to run it.

Marketing That Sells the Practice (Non-CME)

Mollie James, DO, MPH, IFMCP

Messaging, offer presentation, and the discovery-call motion. Convert attention into committed patients without discounting your worth.

Interactive Practice Improvement Workshop    

Mollie James, DO, MPH, IFMCP

Participants will present real-world operational and management challenges from their practices for facilitated discussion. Faculty and peers will identify opportunities to improve workflow, patient access, care coordination, team communication, and quality of care through collaborative problem-solving.

Adjourn

Build the Sellable Asset (Non-CME)

Mollie James, DO, MPH, IFMCP

The moves that turn a busy practice into a business someone would buy. Documented systems, transferable revenue, and the exit that funds your future.

Developing a Practice Improvement Action Plan

Mollie James, DO, MPH, IFMCP, Katie Pearce, and Mary Shope

Participants will develop an individualized action plan to implement operational improvements, strengthen team performance, improve patient access, and enhance the delivery of high-quality, patient-centered care within their own practices.

The Circle Preview (Non-CME)

Mollie James, DO, MPH, IFMCP

How the work continues. The ongoing Maverick community, specialty pillars, office hours, and SOP library that sustain what you started here.

Adjourn